XFINITY Mobile Customer FAQ

When adding a line on XFINITY Mobile, you typically do not need to bring your phone into the store. You can often complete the process online or through the app. A SIM card is usually involved, as each line requires its own SIM card for service. If you're using a compatible device, you may receive a SIM card either by mail or pick it up at a store if needed.

If your modem is blinking white, it typically means it's having trouble connecting to the coaxial cables. First, ensure the coaxial cable is securely connected to both the modem and the wall outlet. Check for any visible damage to the cable. Restart the modem by unplugging it for about 10 seconds and then plugging it back in. Wait for it to power on fully. If the problem persists, we recommend checking for service outages in your area. If you still encounter issues, there may be further troubleshooting needed.

XFINITY Mobile allows you to connect your tablet to the internet when you're away from Wi-Fi, like when you're travelling or out and about. To do this, you need a data plan. The data plan gives your tablet access to the cellular network so it can use internet services. Without a data plan, your tablet could only connect to the internet using Wi-Fi. So, if you're paying for a data plan on your tablet, it's typically because you require or opted for cellular connectivity that allows you to stay connected to the internet beyond the range of Wi-Fi.

You can review your recent transactions through the XFINITY Mobile app or website. Sign in to your account and navigate to the billing section. Here, you'll find a detailed list of your most recent transactions, including purchases, payments, and any changes to your plan or services. You'll also have the ability to see your payment history as well as any upcoming charges. Please note that it may take a little time for some transactions to reflect in your account.