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XO Communications Customer FAQ

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What is XO Communications's Phone Number?

The question we are asked most often is about how to talk to XO Communications customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent XO Communications Customer Questions

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Services Offered

What services does XO Communications provide?

XO Communications provides a wide array of services including voice solutions like traditional phone and VoIP, high-speed...
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Do you offer both voice and data solutions?

XO Communications provides a wide array of both voice and data solutions, such as hosted VoIP, SIP trunking, and high-speed...
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What types of internet connectivity does XO Communications offer?

XO Communications offers several internet connectivity options for businesses, including dedicated internet access for high...
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Do you provide managed services?

XO Communications does indeed provide managed services that assist businesses in enhancing their IT operations. These services...
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Do you offer bundled services with XO Communications?

XO Communications does provide bundled services that combine various solutions like voice, internet, data, and cloud, offering...
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Service Locations

Where are XO Communications' data centers located?

XO Communications has data centers located in major U.S. cities like New York, Los Angeles, Chicago, Dallas, and Washington,...
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Is XO Communications available in my area?

To find out if XO Communications provides services in your area, it is advisable to visit their official website. By entering...
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Service Reliability

What is the uptime guarantee for XO Communications' services?

XO Communications provides uptime guarantees through service level agreements that generally aim for 99.9 percent reliability,...
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What security measures does XO Communications have in place for data protection?

XO Communications prioritizes data protection through robust encryption for data both in transit and at rest, regular security...
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Pricing and Plans

Can I upgrade my service plan?

Yes, customers can usually enhance their service plans with XO Communications, which may include options like increased...
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What is XO Communications' pricing structure?

XO Communications' pricing varies based on the selected service type, customer needs, and factors like bandwidth and location....
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Can I transfer my existing phone number to XO Communications?

Yes, transferring your existing phone number to XO Communications is achievable through a process called number portability....
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Service Installation

How long does it take to install XO Communications' services?

The installation duration for XO Communications' services can range from a few days to a couple of weeks, depending on the...
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What is the installation process for XO Communications?

The installation process for XO Communications includes a site survey to evaluate the location, scheduling of the installation,...
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Support and Issues

How do I report an issue with my XO Communications service?

Customers can report issues with their XO Communications service by checking the company's website for contact options and...
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What happens if I need support outside of normal business hours?

XO Communications provides various support options based on your service agreement, including emergency assistance after hours....
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What is the process for terminating my service with XO Communications?

To terminate service with XO Communications, review your service agreement, submit a written request with your account details,...
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