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AppleCare Customer FAQ

Top Answers & How-to Guides

What is AppleCare's Phone Number?

The question we are asked most often is about how to talk to AppleCare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about AppleCare customer service, get an answer now.

Recent AppleCare Customer Questions

change email address for applecare

To change the email address for AppleCare, you'll need to go to the Apple ID account page and sign in with your Apple ID. Once you're logged in, go to the Account section and select 'Edit'. From here, you can change your email address under the 'Reachable At' section. After the change, verify it through the email sent to your new address. Please ensure you use this updated email when dealing with all future AppleCare communications. Keep in mind to revise the email in your contact preferences as well.
Asked Apr 18, 2024 1:46 PM

Help me with my AppleCare customer service issue

AppleCare Basics

What is AppleCare?

AppleCare is a support and service plan by Apple Inc. offering extended coverage for devices, including technical help and...

What is the difference between AppleCare and AppleCare+?

AppleCare extends standard warranty and support for Apple products, focusing on manufacturing defects but excluding accidental...

Can I cancel or get a refund for AppleCare?

AppleCare allows cancellations and refunds based on specific policies that differ by plan type and location. Full refunds are...

Can I purchase AppleCare after buying my device?

Yes, individuals can acquire AppleCare after purchasing a device within a sixty-day window, provided the device is in good...

Coverage Details

What devices are covered under AppleCare?

AppleCare covers a variety of devices such as iPhones, iPads, Apple Watches, Mac computers, Apple TVs, and AirPods, each with...

How long does AppleCare coverage last?

AppleCare coverage typically lasts for one or two years based on the plan chosen. Standard plans cover one year, but AppleCare+...

What does AppleCare cover?

AppleCare extends the standard warranty with enhanced support and protection for Apple devices. It covers repairs for...

Is accidental damage covered under AppleCare?

AppleCare includes accidental damage coverage, typically allowing for two claims per device with specific conditions and fees...

Does AppleCare cover battery replacements?

AppleCare does cover battery replacements under certain conditions, such as if the battery retains less than eighty percent of...

Support and Claims

Can I transfer my AppleCare coverage to a new device?

AppleCare coverage is generally bound to a specific device and cannot be transferred to a new one. If you upgrade, you will...

Does AppleCare include technical support?

AppleCare includes technical support for various Apple products, covering software and hardware issues and general inquiries....

How do I file a claim for service under AppleCare?

To file a claim with AppleCare, verify your device's coverage and gather your proof of purchase. Then, visit the Apple support...

What should I do if my AppleCare coverage is about to expire?

When your AppleCare coverage is expiring, it is wise to assess your current benefits and consider renewal if you still need...
We look to the AppleCare issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
AppleCare issues reported to GetHuman

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