DPD Customer FAQ

If your parcel has been delivered to the wrong house, please check with your neighbors first, as it may have been misdelivered nearby. If you are unable to locate it, we recommend referring to the tracking information for more details on the delivery. You may also need to follow up through the link provided on this page for the most accurate assistance regarding this issue.

If the driver didn't knock on your door and your parcel is now at a pickup point, you can retrieve it from there. Make sure to bring your identification and any tracking details when you go to collect your parcel from the designated location.

If your parcel shows as delivered but you haven't received it, please check with your neighbors or anyone in your household who might have accepted the delivery. It may also be worth checking any safe place the driver may have left it. Additionally, reviewing the tracking information for any details or specific delivery notes is helpful. If you still cannot locate your parcel, please refer to the link on this page for the most up-to-date contact information to report the issue.

If your parcel was marked as delivered but you did not receive it, please check with neighbors or in secure locations around your property where it might have been left. If it was returned to the seller, you will need to contact them for further assistance regarding your order and potential redelivery options.

A 504 error typically indicates a timeout issue with the server when trying to process your request. This can happen due to various reasons such as high traffic or server problems. We recommend trying to create the collection again after some time. If the issue persists, you may want to check your internet connection or try a different browser. For further assistance with persistent issues, please refer to the contact information available on this page.