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EZ-Pass Massachusetts Customer FAQ

Top Answers & How-to Guides

What is EZ-Pass Massachusetts's Phone Number?

The question we are asked most often is about how to talk to EZ-Pass Massachusetts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Sign Up for Ez-Pass in Massachusetts?

If you frequently use the Massachusetts toll roads, signing up for an EZ-Pass account is worth the time. It is more convenient...

How Do I Recover My Ez Pass Massachusetts Account?

You can recover your EZ Pass Massachusetts account online or by speaking with a customer service agent. If you forgot your...
Ask any question you have about EZ-Pass Massachusetts customer service, get an answer now.

Recent EZ-Pass Massachusetts Customer Questions

Transfer a transponder to another vehicle

To transfer a transponder to another vehicle, you’ll need to log in to your EZ-Pass account or contact EZ-Pass Customer Service. There, you can update the vehicle information associated with your transponder. Each transponder is registered to a specific vehicle, so it’s important to ensure the new vehicle’s details are accurately reflected in your account for proper toll billing.
Asked Jul 18, 2025 11:10 AM

Where can I get a ezpass replacement

You can request an EZ-Pass replacement through the EZ-Pass Massachusetts website or by visiting an EZ-Pass service center. Ensure you have your account information handy to facilitate the process.
Asked Jun 24, 2025 12:03 PM

I live in Hull MA. where is the closest place to return a transponder

We're not sure about the specific locations for returning a transponder in Hull, MA. Please refer to the locations listed on the EZ-Pass Massachusetts website for the nearest return options.
Asked May 10, 2025 8:26 PM

how do I return my transponder from Brockton massachusetts

To return your transponder, you can mail it back using a secure method, or you can return it in person at designated EZ-Pass locations. Ensure you include any required information related to your account. Consult the specific return guidelines provided by EZ-Pass Massachusetts for detailed instructions.
Asked Feb 2, 2025 10:42 PM

Need to return a MA transponder. Is there a location near me?

To return a Massachusetts transponder, you can visit designated EZ-Pass Customer Service Centers or use mail return options. A link to the most up-to-date contact information, including locations for returns, is right here on this page.
Asked Jan 8, 2025 2:47 PM

Help me with my EZ-Pass Massachusetts customer service issue

Account Management

How Do I Sign Up for Ez-Pass in Massachusetts?

If you frequently use the Massachusetts toll roads, signing up for an EZ-Pass account is worth the time. It is more convenient...

How Do I Recover My Ez Pass Massachusetts Account?

You can recover your EZ Pass Massachusetts account online or by speaking with a customer service agent. If you forgot your...

Can I temporarily deactivate my EZ-Pass account?

EZ-Pass Massachusetts does not offer a specific way to temporarily deactivate an account, but users can manage their balance or...

How can I check my EZ-Pass account balance?

To check an EZ-Pass account balance, individuals should visit the EZ-Pass Massachusetts official website. There, they can...

What is the process for renewing my EZ-Pass transponder?

Renewing an EZ-Pass transponder in Massachusetts usually involves checking the transponder's status, logging into the account...

Transponder Issues

What should I do if my EZ-Pass transponder is lost or stolen?

If a person's EZ-Pass transponder is lost or stolen, they should promptly log into their online account to deactivate it. If...

What are the different types of EZ-Pass transponders available in Massachusetts?

E-ZPass Massachusetts offers various transponders, including a standard transponder for passenger vehicles, a truck transponder...

How long does it take to receive my EZ-Pass transponder after signing up?

After signing up for an EZ-Pass Massachusetts transponder, it usually arrives within seven to ten business days, depending on...

Can I transfer my EZ-Pass transponder to another vehicle?

Yes, EZ-Pass transponders can be transferred to different vehicles, but they must be correctly linked to the new vehicle to...

Usage and Fees

Can I use my EZ-Pass transponder in other states?

E-ZPass Massachusetts transponders can be used in various participating states, such as New York and New Jersey, allowing for...

What payment methods are accepted for EZ-Pass toll payments?

EZ-Pass Massachusetts allows several payment methods for tolls, including credit and debit cards, bank transfers, and specific...

Is there a fee for using EZ-Pass in Massachusetts?

In Massachusetts, using E-ZPass involves a one-time fee for a transponder, usually around twenty-five dollars, and monthly...

Are there any penalties for not using my EZ-Pass account?

EZ-Pass Massachusetts does not charge direct penalties for account inactivity, but accounts may close or incur fees if inactive...

Discounts and Assistance

Are there any discounts or programs available for frequent EZ-Pass users?

EZ-Pass Massachusetts provides several discounts and programs for frequent users, including volume-based toll reductions and...

Are there any discounts for frequent travelers on certain routes?

E-ZPass Massachusetts provides discounts for frequent travelers on specific toll routes, such as commuter rates or rebate...

What do I do if I receive an incorrect toll charge?

If a user receives an incorrect toll charge with E-ZPass Massachusetts, they should first review their account statement for...
We look to the EZ-Pass Massachusetts issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
EZ-Pass Massachusetts issues reported to GetHuman
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