The question we are asked most often is about how to talk to Google Pay customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Asked May 27, 2025 12:50 AM
I received an email saying a new card was added yo my google account and i did not. Please help
If you received an email about a new card added to your Google account that you did not initiate, it’s important to act quickly. This may indicate unauthorized access. We recommend that you check your Google Pay account for any suspicious activity, and consider changing your Google account password. Additionally, enable two-factor authentication for added security.
Asked Apr 6, 2025 11:42 PM
I have sent money to airtail. Money has been debited from my account, bu airtail in did not credited the money. Money has been transfer on 23 march .
If the transaction shows as debited from your account but hasn't been credited to Airtel, it's important to check the transaction status in the app for any updates. Ensure the recipient details were correct. Delays can sometimes occur, but if the issue persists, you may need to refer to your transaction history and the available options for resolution. There is a link to the most up-to-date contact information right here on this page for any further assistance.
Asked Mar 26, 2025 4:25 AM
I gave my credit card for monthly google service now I get a notice it didn't pay and I don't see where it was even charged what now ?
If you received a notice about a payment failure for a Google service, check your Google Pay transaction history to confirm whether the charge was made. Sometimes, temporary holds or other banking issues can cause payment failures. Ensure your credit card details are accurate and that there's enough balance to cover the service fee. If the issue persists, consider updating your payment method or re-adding your credit card. For the most up-to-date contact information, there's a link right here on this page.
Asked Jan 29, 2025 4:54 PM
Every time I pay with Google, you are charging me twice from two different cards. How do I fix this?
Check your payment methods in the Google Pay app settings to ensure only the cards you want to use are active. You can remove any unwanted cards or adjust your default payment method to prevent double charges. If the issue persists, verify that you’re selecting the correct payment method at checkout.
We look to the Google Pay issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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