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I-Pass Illinois Customer FAQ

Top Answers & How-to Guides

What is I-Pass Illinois's Phone Number?

The question we are asked most often is about how to talk to I-Pass Illinois customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How much does I-Pass cost?

The cost of I-Pass includes a one-time fee for the transponder, generally around twenty dollars, plus a minimum balance of...

How can I update my payment information for my I-Pass account?

To update payment information for an I-Pass account, users should log in to their online account on the I-Pass Illinois...
Ask any question you have about I-Pass Illinois customer service, get an answer now.

Recent I-Pass Illinois Customer Questions

The site won’t allow me to add another vehicle

If you're having trouble adding another vehicle to your I-Pass account, ensure that all required fields are filled correctly and that you’re using an eligible vehicle. If issues persist, there might be a technical problem or a limitation with your account. Consider checking the account settings or trying again later.
Asked May 26, 2025 9:24 PM

How can I reactive my I pass device?

To reactivate your I-Pass device, you typically need to log into your account online or visit an I-Pass customer service location. Follow the instructions provided for reactivation. If you're using an outdated device or have issues, you may need to call customer service for assistance. Check the website for specific reactivation steps relevant to your situation.
Asked Apr 25, 2025 8:12 PM

I placed my sticker onto a new car purchase but it’s not adhering well, how do I get a new one?

To obtain a replacement I-Pass sticker, you will need to follow the instructions for requesting a new transponder. Typically, this involves visiting the I-Pass website or accessing your account online. Ensure you provide the necessary details about your account and vehicle. A new sticker will be sent to you, allowing proper adherence to your new car.
Asked Mar 25, 2025 8:59 PM

Does I-Pass in Illinois expire?

Yes, I-Pass transponders do expire. Typically, they remain valid as long as there is an active account associated with them. If the account is closed or falls below the minimum balance for an extended period, the transponder may be deactivated. It's important to keep your account funded and maintain it to ensure uninterrupted service.
Asked Dec 14, 2024 9:50 AM

How can I transfer I-pass sticker

To transfer an I-PASS transponder, log into your I-PASS account online, remove the transponder from the old vehicle, and add the transponder to the new vehicle's registration details. Secure the transponder to the windshield of the new vehicle.
Asked Jul 17, 2024 5:20 AM

Help me with my I-Pass Illinois customer service issue

I-Pass Functionality

How does I-Pass work?

I-Pass is Illinois' electronic toll collection system that uses transponders in vehicles to automatically deduct tolls from a...

What are the benefits of using I-Pass?

Using I-Pass offers benefits like convenience through electronic toll collection, reducing travel time at toll plazas. Users...

Can I use I-Pass on toll roads in other states?

Yes, the I-Pass system allows users to travel on toll roads in several other states, particularly those within the E-ZPass...

Can I receive alerts or notifications regarding my I-Pass usage?

I-Pass Illinois provides options for customers to receive alerts and notifications about account balances, toll transactions,...

Usage and Registration

Where can I use I-Pass in Illinois?

I-Pass can be utilized across the entire Illinois Tollway system, which includes major highways like Interstate 90, Interstate...

Can I transfer my I-Pass to another vehicle?

Yes, an I-Pass transponder can be transferred to another vehicle, but it must be registered to avoid incorrect toll charges....

Can I view my toll transaction history?

Yes, users can check their toll transaction history by logging into their I-Pass Illinois account online. This section offers...

How do I register my new I-Pass transponder?

To register a new I-Pass transponder, visit the official I-Pass Illinois website and either create an account or log in....

Account Management

How much does I-Pass cost?

The cost of I-Pass includes a one-time fee for the transponder, generally around twenty dollars, plus a minimum balance of...

How can I update my payment information for my I-Pass account?

To update payment information for an I-Pass account, users should log in to their online account on the I-Pass Illinois...

Is there a monthly fee for maintaining my I-Pass account?

I-Pass Illinois does not impose a monthly fee for account maintenance. However, users need to purchase the I-Pass transponder...

How do I replenish my I-Pass account balance?

To add funds to an I-Pass account, individuals can do so online via the official website, at participating retail locations, or...

Lost or Stolen Transponder

What should I do if my I-Pass transponder is lost or stolen?

If an I-Pass transponder is lost or stolen, it is crucial to act swiftly. Users should log into their I-Pass account online to...

Are there any penalties for not using my I-Pass?

While not using I-Pass does not incur direct penalties, drivers opting for cash payments face higher toll rates and additional...
We look to the I-Pass Illinois issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
I-Pass Illinois issues reported to GetHuman
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