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ICBC Customer FAQ

Top Answers & How-to Guides

What is ICBC's Phone Number?

The question we are asked most often is about how to talk to ICBC customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I access my ICBC account online?

To access an ICBC account online, users should visit the official website and log in with their username and password. New...
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ICBC Services

What is ICBC and what services do you provide?

The Insurance Corporation of British Columbia, or ICBC, is a provincial Crown corporation that offers mandatory auto insurance,...
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What types of coverage does ICBC offer?

ICBC offers various coverage options for drivers in British Columbia, including mandatory basic insurance, which covers...
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Can I insure rental vehicles with ICBC?

ICBC does allow for rental vehicles to be insured, depending on personal auto insurance coverage. Basic auto insurance may...
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Does ICBC offer services for temporary residents?

ICBC provides insurance options for temporary residents in British Columbia, such as international students and work permit...
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Claims and Reporting

What steps do I take to make a claim?

To file a claim with ICBC, gather relevant details about the incident and any involved parties. Report the claim online via the...
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How can I report a car accident?

To report a car accident to ICBC, first collect all necessary information, including contact details, and take photos if you...
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What documents do I need to provide for claims?

When filing a claim with ICBC, it's important to provide specific documentation for efficient processing. This includes a...
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What should I do if my claim is denied?

When an ICBC claim is denied, it's essential to understand the reasons behind the denial, which may include lack of coverage or...
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Road Safety

Is there support for road safety education?

The Insurance Corporation of British Columbia actively supports road safety education through various programs and resources...
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What are the steps if I receive a ticket?

In British Columbia, individuals who receive a ticket should first read it carefully to understand the offense and deadlines....
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Insurance Quotes

How can I get a quote for auto insurance?

To get an auto insurance quote from ICBC, one can visit the official website to enter details about their vehicle and driving...
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Are there discounts available for safe driving?

ICBC provides discounts for safe driving, including the "Driver Risk Premium" for safer drivers and the "Bonus Protection"...
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Policy Management

What is the process for renewing my policy?

Renewing an ICBC insurance policy involves reviewing the renewal notice that outlines coverage, terms, and premium changes....
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How can I access my ICBC account online?

To access an ICBC account online, users should visit the official website and log in with their username and password. New...
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How do I change my policy details?

To modify policy details with ICBC, individuals can usually do so online through their account. For more complex changes like...
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