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LATAM Airlines Customer FAQ

Top Answers & How-to Guides

What is LATAM Airlines's Phone Number?

The question we are asked most often is about how to talk to LATAM Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent LATAM Airlines Customer Questions

When purchasing a ticket from Melbourne Australia to Buenos Aires do you pay in Australian dollars

Yes, when purchasing a ticket from Melbourne, Australia to Buenos Aires through LATAM Airlines, you will typically pay in Australian dollars (AUD). The currency used for payment is usually based on the point of purchase and departure location.
Asked Aug 2, 2024 5:15 AM

how to book a group on latama flights

You can book group flights with LATAM Airlines, but they have special procedures for managing these reservations. Usually, a "group" is considered to be 10 or more people traveling together. For group reservations, you must fill out a group request form available on LATAM Airlines' website. After doing so, a representative from the airline will reach out to you to assist with the booking process. Be prepared to provide information like your travel dates, the number of passengers, and any specific accommodation requests your group may have. Anyone coordinating group travel should plan well in advance to ensure availability and better prices.
Asked Jun 20, 2024 8:52 AM

Help me with my LATAM Airlines customer service issue

In-Flight Services

How do I request a special meal?

LATAM Airlines allows passengers to request special meals for dietary needs during the booking process or by managing existing...

Can I select my seat in advance?

LATAM Airlines permits passengers to select their seats in advance on most flights, enhancing travel comfort. This option is...

Is there Wi-Fi on board?

LATAM Airlines offers in-flight Wi-Fi on select aircraft, mostly on international routes. The service typically requires a fee...

Baggage and Pets

What are the baggage allowance and restrictions?

LATAM Airlines has specific baggage allowances based on route, class, and fare type. Economy Class generally permits one...

Can I bring a pet on board?

LATAM Airlines permits small pets like dogs and cats to travel in the cabin under specific conditions. Owners must comply with...

Is there a fee for excess baggage?

LATAM Airlines usually imposes fees for excess baggage, which depend on factors like travel route, fare class, and ticket...

Booking and Payments

Can I make changes to my booking?

LATAM Airlines allows customers to make changes to their bookings, but the policies vary based on the fare type. Modifications...

What are the accepted forms of payment?

LATAM Airlines accepts various payment methods, including major credit and debit cards, and in some regions may allow PayPal....

What is the cancellation policy?

LATAM Airlines' cancellation policy varies with ticket type, fare class, and booking terms. Flexible fares generally allow...

Can I upgrade my seat after booking my flight?

LATAM Airlines usually allows seat upgrades after booking, depending on availability and fare rules. Options include checking...

Travel Procedures

What is the check-in process?

LATAM Airlines provides various check-in options, including online through its website or mobile app starting twenty-four hours...

Do I need a visa to travel to my destination?

Whether a visa is needed for travel with LATAM Airlines depends on the traveler's nationality and destination. It is essential...

What should I do if I lost my boarding pass?

Travelers who lose their LATAM Airlines boarding pass should first check for digital copies in their email or app. If...

What should I do if my flight is delayed or canceled?

In case of a flight delay or cancellation with LATAM Airlines, passengers should confirm flight status through the LATAM...

Frequent Flyer Program

What is the frequent flyer program?

LATAM Airlines has a loyalty program called LATAM Pass, offering benefits for frequent travelers on LATAM and its partners....

How can I change my frequent flyer membership details?

To update frequent flyer membership details with LATAM Airlines, members can log into their account on the official website to...
We look to the LATAM Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
LATAM Airlines issues reported to GetHuman
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