How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Moen phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-8, then follow prompts.
Here is how our research team describes the way the Moen phone system greets you: Welcome to Moen Plus Support, Moen's consumer support line. This call may be monitored and recorded. Please select from the following options. If you are a professional in the plumbing industry or have a question regarding commercial or CFG product, press 4. Garbage Disposals and Sphinx, press 5. Shower Products, press 6. Kitchen and Bathroom Faucets, press 7. Smart home products, including U by Moen and Flow by Moen, press 8.
Below are some clips we've found from Moen's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Moen Plus support.
Moen's consumer support line. This call may be monitored and recorded.
Please select from the following options.
If you are a professional in the plumbing industry or have a question regarding commercial or CFG product, press four.
Garbage disposals and sinks, press five."
Excerpt from a call with Moen
Friday, January 5, 2024 7:41 PM
What are the hours and when should I call?
Moen operates the call center for this 800-289-6636 phone number Mon-Fri 8am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Moen phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Moen staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Moen is Thursday.The most busy day to call is Friday, which averages 18% more phone calls by comparison.Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Moen is Thursday.In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Moen number, but it is also the day with the shortest hold times.
Why call this Moen number?
Below is a sample of recent calls to Moen, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with faucet warranty: "I bought a faucet that broke within a year, wondering about warranty."
- From a call lasting 14m 47s , Mar 29, 2024 8:27 PM
Unusual water flow notification: "Voice mail said smart water shutoff detected unusual activity."
- From a call lasting 16m 55s , Mar 20, 2024 6:35 PM
Ordering replacement cartridge: "My plumber told me to contact you for a new cartridge for your product in my bathtub."
- From a call lasting 14m 9s , Feb 28, 2024 4:16 PM
Technical issue with bidet: "When I push the button to clean yourself, the nozzle comes out but doesn't spray where it's supposed to, and then it stops, and it just started doing that about three or four days ago."
- From a call lasting 15m 17s , Jan 16, 2024 8:07 PM
Faucet leaking, needs repair: "I don't know if I need a gasket or something for the leaking."
- From a call lasting 17m 45s , Jan 5, 2024 7:41 PM
More Ways to Contact Moen Customer Service
There are of course other ways to contact Moen customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Moen customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Moen's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Moen agent. This phone number is Moen's best phone number because 17,274 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-289-6636 include and other customer service issues. Rather than trying to call Moen first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Moen has 1 phone number. It's not always clear what is the best way to talk to Moen representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Moen. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Moen. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.