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Orange Customer FAQ

Top Answers & How-to Guides

What is Orange's Phone Number?

The question we are asked most often is about how to talk to Orange customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I keep my current phone number when switching to Orange?

Yes, customers can keep their existing phone numbers when switching to Orange through number portability, which typically...

How can I upgrade my Orange plan?

To upgrade an Orange plan, customers generally can use the official website or mobile app to explore available options tailored...
Ask any question you have about Orange customer service, get an answer now.

Recent Orange Customer Questions

I wish to know if my phone and mobile data service have been restored, mobile number 01221284237

I'm sorry, but as an online assistant, I don't have access to customer-specific information, including the status of individual phone and mobile data services. For privacy reasons, such information is kept confidential and can only be accessed by reaching out directly to Orange's customer service or by logging into your personal online account. They can provide an update on the status of your phone and mobile data service restoration.
Asked Apr 16, 2024 11:25 AM

To cancel Spotify Premium and get the basic plan

To cancel your Spotify Premium subscription, you would need to log in to your Spotify account and head to 'Your Account Page'. There, click on 'Subscription' and then 'Change or cancel'. To stop spending, choose 'Cancel Premium', which will revert you back to the basic, free plan. Do note that, if you switch to Spotify Free, your premium features will remain until the next billing date, but after then they will be removed. Please contact Spotify if you encounter any issues..
Asked Mar 5, 2024 7:27 AM

Can you Remove orange sim card and place it back before the expiry date

Yes, you can remove your Orange SIM card and replace it at any time you wish, regardless of its expiry date. The SIM card removal and insertion won't have any effect on its expiry date. However, remember to turn off your device before removing or inserting your SIM card to avoid any possible device or SIM card damage. Make sure to handle the SIM card carefully to protect it from any physical damage or exposure to moisture.
Asked Feb 25, 2024 7:36 PM

Help me with my Orange customer service issue

Services Offered

What services does Orange offer?

Orange provides a diverse array of services, including mobile voice and data, fixed-line, broadband, and various digital...

What are the available Orange data plans?

Orange provides a range of data plans designed to meet various customer needs, which may differ by region. These include both...

What is Orange Money and how does it work?

Orange Money, offered by the Orange Group, is a mobile financial service that enhances access to banking services, particularly...

Can I use Orange services when traveling abroad?

Orange provides roaming services that allow customers to use mobile connections while abroad, including voice calls, texts, and...

What options do I have for mobile payment with Orange?

Orange provides multiple mobile payment options to enhance transactions, with Orange Money being a key service. Users can send...

Are there family plans that I can join with Orange?

Orange provides various family plans designed to help customers save money while staying connected with their families. These...

Account Management

Can I keep my current phone number when switching to Orange?

Yes, customers can keep their existing phone numbers when switching to Orange through number portability, which typically...

How can I upgrade my Orange plan?

To upgrade an Orange plan, customers generally can use the official website or mobile app to explore available options tailored...

What is included in the Orange loyalty program?

The Orange loyalty program rewards customers for using their services by allowing them to earn points that can be redeemed for...

Can I manage my Orange account online?

Yes, managing an Orange account online is possible via the Orange website or mobile app, allowing users to view account...

Billing and Payments

What are the payment options for Orange bills?

Orange provides several payment methods for bills, including online banking, direct debit, mobile apps, and payments at retail...

What is the process for canceling my Orange service?

Canceling an Orange service generally involves reviewing the contract terms for cancellation policies, gathering account...

Can I purchase phones directly from Orange?

Customers can indeed buy phones directly from Orange, both in stores and online. They typically offer a range of the latest...

Technical Support

What should I do if I have a problem with my Orange service?

To resolve issues with Orange service, start by checking their website or app for alerts. Verify your device settings, restart...

How do I get a new SIM card from Orange?

To obtain a new SIM card from Orange, customers can either visit a local Orange store or request one online through the...

How do I report a technical issue with my Orange device?

To report a technical problem with an Orange device, gather relevant information about the issue, including the device model...
We look to the Orange issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Orange issues reported to GetHuman
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