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Priceline Customer FAQ

Top Answers & How-to Guides

What is Priceline's Phone Number?

The question we are asked most often is about how to talk to Priceline customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Priceline customer service, get an answer now.

Recent Priceline Customer Questions

I need to cancel a duplicate reservation

To cancel a duplicate reservation, you can log into your Priceline account, go to your trips, and find the reservation you wish to cancel. Follow the prompts to cancel it. Be sure to check the cancellation policy associated with the reservation, as it may vary. If you encounter issues, refer to the most up-to-date contact information provided on this page for assistance.
Asked Sep 8, 2025 2:07 PM

Can I speak to an agent to update my existing account

Yes, you can speak to an agent to update your existing account. There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Sep 6, 2025 6:40 PM

Can I cancel express deal within 24 hr of booking?

Express Deals are non-refundable, which means they cannot be canceled or changed once booked. This policy is part of the savings offered with these deals. Make sure to review all details before completing your reservation to avoid any inconvenience.
Asked Aug 24, 2025 8:01 PM

Can I cancel non- refundable flight tickets within 24 hrs without being charged?

Non-refundable flight tickets typically cannot be canceled for a refund; however, many airlines allow a 24-hour grace period after booking for certain circumstances. Check the specific airline's policy for your ticket. If you’re looking to cancel, it’s important to review these details before proceeding.
Asked Aug 24, 2025 7:58 PM

I was charged for my room but I haven’t received a trip number and it says it can’t find my trip in the system

If you've been charged for your room but cannot find your trip number, it's possible that there was a delay in processing your reservation. We recommend checking your email for a confirmation message, as it typically contains important details, including your trip number. If the issue persists, please refer to the link on this page for the most up-to-date contact information to resolve it.
Asked Aug 16, 2025 1:49 PM

Help me with my Priceline customer service issue

Payment and Discounts

How Do I Apply a Coupon Code to Priceline?

Priceline Coupon codes are wonderful since they give you a discount on your hotel which makes planning your vacation a bit more...

Can I use a debit card to make a booking on Priceline?

Debit cards can generally be used for booking on Priceline, provided they are linked to a major credit card network. It is wise...

What are Priceline's accepted forms of payment?

Priceline accepts multiple payment methods including major credit cards like Visa and MasterCard, debit cards with those logos,...

Confirmation and Notifications

What Do I Do If I Did Not Get a Confirmation Email from Priceline?

This article describes what to do if you made a purchase via Priceline but did not get a confirmation email from Priceline....

What Do I Do If I Didn't Receive My Priceline Confirmation Email?

When paying for something at Priceline.com, you will receive your confirmation immediately after purchase. This is also known...

Booking and Reservations

How do I make a booking on Priceline.com?

Priceline offers a simple way to book hotels, flights, cars, and cruises. For hotels, enter your location and dates, follow the...

How do I cancel or change my Priceline reservation?

To cancel your hotel, flight, or rental car reservation with Priceline, you can use the self-service tools on their website or...

What do I do if I have a problem with my Priceline reservation?

Having issues with a Priceline reservation? Customers are allowed to cancel or change their reservations. To cancel a hotel...

What happens if I miss my flight or train booked through Priceline?

If a traveler misses their flight or train booked via Priceline, they should first review the specific policies of the airline...

Refunds and Disputes

How to dispute a charge from Priceline?

Customers who have questions about charges on their account should contact Priceline Customer Support first before disputing...

What is Priceline's refund policy?

The refund policy on Priceline varies by reservation type, such as hotels, flights, car rentals, or packages. Refund...

Express Deals and Insurance

Can I make changes to my Priceline reservation after the check-in date?

Changes to a Priceline reservation after check-in are generally not allowed and can be complicated. Most bookings need...

What is the Priceline Express Deals program?

The Priceline Express Deals program provides travelers with discounted rates for accommodations, flights, and car rentals,...

Is travel insurance offered by Priceline?

Priceline does not sell travel insurance itself but may offer travel protection options during the booking of flights,...
We look to the Priceline issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Priceline issues reported to GetHuman
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