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Qantas Airlines Customer FAQ

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What is Qantas Airlines's Phone Number?

The question we are asked most often is about how to talk to Qantas Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Booking and Check-in

How do I book a flight?

To book a flight with Qantas, one simply needs to go to their official website, input the required travel information, and...

How do I check-in for my flight?

Passengers flying with Qantas can check in online through the official website or mobile app starting 24 hours before...

Can I change the date of my flight?

Passengers can usually change their flight dates with Qantas, but conditions and fees apply based on ticket type. Fare rules...

Baggage and Pets

What are the baggage allowances for my flight?

Baggage allowances on Qantas Airlines vary by travel class, route, and fare type. For domestic flights, Economy passengers...

Are pets allowed on board?

Qantas Airlines has guidelines for pet travel. Small cats and dogs can fly in the cabin on domestic flights if they meet size...

What is Qantas’s policy for lost or damaged baggage?

Qantas has clear procedures for lost or damaged luggage, urging passengers to report issues at the airport to start the...

Travel Restrictions

What are the restrictions on bringing liquids on board?

Qantas Airlines adheres to international rules on liquids, allowing containers of 100 milliliters in a resealable one-liter...

Do I need a visa for my destination?

Whether you need a visa when traveling with Qantas depends on your nationality, stay duration, and visit purpose. Each...

Frequent Flyer Program

Can I earn frequent flyer points on my booking?

Yes, travelers can earn Qantas Frequent Flyer points on eligible bookings if made through Qantas or its partners. Points...

What are the terms and conditions for redeeming frequent flyer points?

Qantas Airways has established terms for redeeming Frequent Flyer points that vary by reward type, destination, and class....

In-Flight Services

What are the options for in-flight entertainment?

Qantas Airlines provides an extensive range of in-flight entertainment, including movies, TV shows, documentaries, and music....

What services are available for passengers with disabilities?

Qantas Airlines provides various services for passengers with disabilities, including wheelchair assistance, accessible...

Flight Issues

What happens if my flight is cancelled or delayed?

When a Qantas flight is cancelled or delayed, the airline has protocols to assist passengers. Cancellations lead to rebooking...

How can I upgrade my seat?

Qantas offers several methods for seat upgrades, including using Qantas Points for eligible flights, purchasing upgrades during...
We look to the Qantas Airlines issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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