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Qantas Airlines Customer FAQ

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Booking and Check-in

How do I book a flight?

To book a flight with Qantas, one simply needs to go to their official website, input the required travel information, and...
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How do I check-in for my flight?

Passengers flying with Qantas can check in online through the official website or mobile app starting 24 hours before...
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Can I change the date of my flight?

Passengers can usually change their flight dates with Qantas, but conditions and fees apply based on ticket type. Fare rules...
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Baggage and Pets

What are the baggage allowances for my flight?

Baggage allowances on Qantas Airlines vary by travel class, route, and fare type. For domestic flights, Economy passengers...
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Are pets allowed on board?

Qantas Airlines has guidelines for pet travel. Small cats and dogs can fly in the cabin on domestic flights if they meet size...
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What is Qantas’s policy for lost or damaged baggage?

Qantas has clear procedures for lost or damaged luggage, urging passengers to report issues at the airport to start the...
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Travel Restrictions

What are the restrictions on bringing liquids on board?

Qantas Airlines adheres to international rules on liquids, allowing containers of 100 milliliters in a resealable one-liter...
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Do I need a visa for my destination?

Whether you need a visa when traveling with Qantas depends on your nationality, stay duration, and visit purpose. Each...
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Frequent Flyer Program

Can I earn frequent flyer points on my booking?

Yes, travelers can earn Qantas Frequent Flyer points on eligible bookings if made through Qantas or its partners. Points...
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What are the terms and conditions for redeeming frequent flyer points?

Qantas Airways has established terms for redeeming Frequent Flyer points that vary by reward type, destination, and class....
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In-Flight Services

What are the options for in-flight entertainment?

Qantas Airlines provides an extensive range of in-flight entertainment, including movies, TV shows, documentaries, and music....
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What services are available for passengers with disabilities?

Qantas Airlines provides various services for passengers with disabilities, including wheelchair assistance, accessible...
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Flight Issues

What happens if my flight is cancelled or delayed?

When a Qantas flight is cancelled or delayed, the airline has protocols to assist passengers. Cancellations lead to rebooking...
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How can I upgrade my seat?

Qantas offers several methods for seat upgrades, including using Qantas Points for eligible flights, purchasing upgrades during...
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