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Ryanair Customer FAQ

Top Answers & How-to Guides

What is Ryanair's Phone Number?

The question we are asked most often is about how to talk to Ryanair customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Ryanair Customer Questions

I need to change the name on a checked in flight booking

Name changes on a checked-in flight booking can be made through the Ryanair website or app, subject to specific terms and conditions. There may be fees associated with this service, and name changes are typically only allowed in certain circumstances. Please ensure that the new name matches the identification that will be presented at the airport. For more detailed information on how to proceed, refer to the relevant section on the Ryanair website.
Asked May 9, 2025 11:53 AM

Can I use my Australian credit card to pay for my flight

Yes, you can use an Australian credit card to pay for your flight with Ryanair. Just ensure that the card supports international transactions and is accepted by our payment systems.
Asked May 6, 2025 2:06 PM

I have purchased extra baggage on line does the price include return flight too

The price for extra baggage purchased online typically only applies to your outbound flight. If you need extra baggage for your return flight, you'll need to purchase it separately. Please check your booking details for specific information regarding your luggage allowance.
Asked May 6, 2025 1:18 PM

If I miss outbound flight - checked in - is return flight still valid

If you miss your outbound flight and are checked in, your return flight will typically be canceled as well. Ryanair operates on a strict no-show policy, meaning missing the outbound leg usually leads to the automatic cancellation of the entire itinerary. It’s always best to arrive on time for your flight to avoid any issues.
Asked Mar 30, 2025 8:57 PM

How do I link a child to the booking

To link a child to a booking with Ryanair, you will need to add their details during the booking process. If you're managing an existing booking, log in to your Ryanair account and find the option to modify your booking. You can then add a child to your reservation by providing the required information, including their name and age. Make sure to follow the prompts on the website to complete the process.
Asked Mar 6, 2025 3:03 PM

Help me with my Ryanair customer service issue

Travel Assistance

What Should I Know If I Am Flying with an Infant on Ryanair?

Ryanair has a number of policies regarding traveling with an infant. There are restrictions on age and fares, and you need to...

What documents do I need to travel with Ryanair?

Passengers traveling with Ryanair must present a valid passport or, for EU citizens, a national identity card. It is also...

Does Ryanair offer special assistance for passengers with disabilities?

Ryanair provides special assistance for passengers with disabilities to ensure a comfortable travel experience. They recommend...

Baggage Policies

How Do I Book a Musical Instrument as Baggage on Ryanair?

You can book your musical instrument as baggage online or through the airline's call center. When you book, you will need to...

What do I do if I have a baggage problem on Ryanair?

Lost baggage, damaged baggage, things missing from your baggage...it really stinks. We take the sting out of the trouble by...

What is Ryanair's baggage allowance policy?

Ryanair's baggage policy allows one small cabin bag under specific dimensions and offers an upgrade for larger cabin bags with...

Can I bring my own food and drinks on board Ryanair?

Passengers can usually bring their own food and non-alcoholic drinks on Ryanair flights, but must adhere to liquid...

Booking and Reservations

How can I change my flight on Ryanair?

Ryanair allows for flexible flight changes up to 2.5 hours before departure. To make changes, log into your account on the...

How do I book a flight with Ryanair?

Ryanair is great because it allows you to fly around for as cheap as possible. If you've never flown with them, here's how you...

Can I transfer my Ryanair flight to another person?

Ryanair generally does not permit flight bookings to be transferred to someone else, as tickets are issued in the passenger's...

Can I change the name on my Ryanair booking?

Ryanair permits name changes on bookings for a fee, subject to specific conditions and timeframes. Passengers can manage this...

Flight Issues

What do I do if I have a complaint for Ryanair?

Flying does'nt go exactly as you planned. If you have issues with any part of your Ryanair experience, you do have options....

How do I get Ryanair to refund my flight?

Ryanair tickets can only be refunded if your flight is canceled, delayed for over five hours, or in case of serious illness or...

What is Ryanair's policy on flight delays and cancellations?

Ryanair's policies on delays and cancellations inform passengers of their rights. Delay assistance depends on duration, with...

Check-In Options

What are Ryanair's check-in options?

Ryanair provides several check-in options for passengers, primarily through online check-in, available from 60 days until one...

What is Ryanair's policy on pets?

Ryanair's pet policy permits only assistance dogs in the cabin; other pets are not allowed. Assistance dog travelers must...

Payment and Loyalty

Does Ryanair offer a loyalty program?

Ryanair does not run a standard loyalty program but offers the myRyanair account for personalized offers and easier bookings....

What are the accepted payment methods on Ryanair?

Ryanair provides several payment options for customer convenience, including major credit and debit cards like Visa and...
We look to the Ryanair issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Ryanair issues reported to GetHuman
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