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eBay (UK) Customer FAQ

Top Answers & How-to Guides

What is eBay (UK)'s Phone Number?

The question we are asked most often is about how to talk to eBay (UK) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create a seller account?

To set up a seller account on eBay UK, you first need a buyer account. After logging in, go to the "Sell" section, where you...

How do I change my payment method on eBay (UK)?

To update a payment method on eBay (UK), users should log into their account and go to the "Account" section. From there,...
Ask any question you have about eBay (UK) customer service, get an answer now.

Recent eBay (UK) Customer Questions

i want refund for birthday card i didnt receive Order number: 15-13319-17038

To request a refund for the birthday card you didn't receive, you'll need to initiate a return or refund process through your eBay account. Go to your purchase history, find the order, and select the option to request a refund. Make sure to provide any necessary details regarding the issue. When processing refunds, eBay usually requires confirmation from the seller about the item not being received. Please follow the on-screen instructions to complete the process.
Asked Jul 23, 2025 5:42 PM

How do I issue a partial refund

To issue a partial refund on eBay UK, go to the "My eBay" section and select "Sold" from the Selling menu. Find the transaction you want to refund, click on "More actions" next to the order, then select "Refund order." Enter the amount you want to refund and provide a reason if prompted, then follow the instructions to complete the process. The buyer will be notified of the partial refund, and the funds will be processed accordingly.
Asked Jul 10, 2025 6:21 PM

An item did not arrive, contacted seller who told me it was out of stock, I asked for a refund but seller seems to have a problem issuing it

If the seller is unable to issue a refund for an out-of-stock item, you can open an item not received case in the eBay Resolution Centre. This allows you to formally request a refund through eBay's platform, and they will assist in resolving the issue. Be sure to provide all relevant information about your transaction to support your case.
Asked Jul 7, 2025 7:36 PM

My card payment won’t go through

There are several reasons a card payment might not go through on eBay (UK). Common issues include incorrect card details, insufficient funds, or restrictions set by your bank. Make sure all information is entered correctly, including the card number, expiry date, and security code. If everything appears correct, consider checking with your bank for any issues on their end. Additionally, you can try using a different payment method or card.
Asked May 16, 2025 3:54 PM

What is the phone number for eBay customer services please.

There is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Apr 30, 2025 4:53 PM

Help me with my eBay (UK) customer service issue

Refunds and Returns

How do I get a refund from eBay (UK)?

Sometimes getting a refund is easy. Other times it can turn into a long drawn out thing, full of frustration. Here's the...

What should I do if I receive a counterfeit item?

When an individual receives a counterfeit item from eBay UK, they should act quickly. They should document the item with...

Seller Interaction

How Do I Report a Seller on eBay (UK)?

If you bought something from a seller on eBay UK and they aren't delivering, you should report the seller to the company....

How do I leave feedback for a seller?

To leave feedback for a seller on eBay UK, log into your account and go to "Purchase History" under "My eBay." Find the...

How do I resolve a dispute with a seller?

To resolve a dispute with a seller on eBay UK, a buyer should first attempt to communicate directly through eBay's messaging...

What should I do if a seller doesn't respond to my messages?

If a seller does not reply, wait two to three business days for a response, check the item listing for any communication...

Buyer's Rights

What should I do if my item hasn't arrived?

If an item from eBay UK has not arrived, first check the estimated delivery date and review any tracking information provided....

What are the buyer protection policies on eBay (UK)?

eBay (UK) implements various buyer protection measures to enhance the shopping experience. The eBay Money Back Guarantee...

Selling Policies

Can I retract a bid on an auction item?

A bidder on eBay UK can retract a bid under certain conditions, such as making a mistake or having concerns about the item....

What are eBay's seller policies?

eBay's seller policies set the standards for sellers, focusing on accurate product descriptions, reliable shipping practices,...

Are there fees for listing items for sale on eBay (UK)?

eBay (UK) charges fees for listing items, but sellers can typically list a certain number for free each month. Additional...

Account Management

How do I create a seller account?

To set up a seller account on eBay UK, you first need a buyer account. After logging in, go to the "Sell" section, where you...

How do I change my payment method on eBay (UK)?

To update a payment method on eBay (UK), users should log into their account and go to the "Account" section. From there,...
We look to the eBay (UK) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
eBay (UK) issues reported to GetHuman
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