eBay (UK) Customer FAQ

To request a refund for the birthday card you didn't receive, you'll need to initiate a return or refund process through your eBay account. Go to your purchase history, find the order, and select the option to request a refund. Make sure to provide any necessary details regarding the issue. When processing refunds, eBay usually requires confirmation from the seller about the item not being received. Please follow the on-screen instructions to complete the process.

To issue a partial refund on eBay UK, go to the "My eBay" section and select "Sold" from the Selling menu. Find the transaction you want to refund, click on "More actions" next to the order, then select "Refund order." Enter the amount you want to refund and provide a reason if prompted, then follow the instructions to complete the process. The buyer will be notified of the partial refund, and the funds will be processed accordingly.

If the seller is unable to issue a refund for an out-of-stock item, you can open an item not received case in the eBay Resolution Centre. This allows you to formally request a refund through eBay's platform, and they will assist in resolving the issue. Be sure to provide all relevant information about your transaction to support your case.

There are several reasons a card payment might not go through on eBay (UK). Common issues include incorrect card details, insufficient funds, or restrictions set by your bank. Make sure all information is entered correctly, including the card number, expiry date, and security code. If everything appears correct, consider checking with your bank for any issues on their end. Additionally, you can try using a different payment method or card.

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