eHarmony Customer FAQ

If you need to cancel your subscription but cannot access your account, please utilize the link to the most up-to-date contact information right here on this page. This will guide you on how to proceed with your cancellation.

If someone has blocked you on eHarmony, you will not be able to view their profile or communicate with them. However, there is no specific notification that informs you of being blocked. Additionally, if someone is uninterested, they may not respond to messages or engage with your profile, but there is no direct way to confirm someone's level of interest through the platform.

If your email address is already in use, it could mean you have an existing account. Try using the "Forgot Password?" feature on the login page to reset your password and regain access. If you are still facing issues, ensure you are entering the correct email address and check your spam folder for any emails from eHarmony. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.

If you're not receiving the verification code when logging into your eHarmony account, first ensure that your email address or phone number is correct in your account settings. Check your spam or junk folder for the email, and if you're using a phone number, ensure it can receive SMS texts. If the issue persists, it's best to check for any technical issues with your email provider or mobile service. There is a link to the most up-to-date contact information right here on this page if you need further assistance.

If you're unable to see profile pictures on eHarmony, it could be due to account settings or privacy preferences. Some users may choose to hide their photos until certain criteria are met, such as mutual interest or specific communication steps. Additionally, if you're using an older version of the app or browser, updating to the latest version may resolve display issues.