Are there any restrictions on who can use the 23andMe service?

Asked 6 months ago
There are a few restrictions on who can use the 23andMe service. Firstly, customers must be at least 18 years of age or have parental consent to order and use the test kit. Additionally, the service is currently available to customers in select countries due to regulatory requirements. This includes customers from the United States, Canada, the United Kingdom, select European Union countries, Australia, and New Zealand. Individuals residing in other countries may not be able to use the service as of now. Lastly, individuals who are blood or organ transplant recipients or have received cellular transfusions may not obtain accurate results due to the detection of foreign DNA. Overall, while most individuals can access the service, certain age restrictions, geographical limitations, and specific health conditions may affect eligibility for using the 23andMe service.
Answered Nov 1, 2023

Need further help?

Type out your followup or related question and we will get you an answer right away.

Need to call 23andMe?

If you need to call 23andMe customer service, now that you have the answers that you needed, click the button below. You can either call them on your phone or use our free AI-powered phone to dial for you, get a rep for you, and more.
Call 23andMe

23andMe

Find a list of many popular 23andMe questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
Call 23andMe23andMe Customer Service FAQAsk a Question
Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!