What if I receive a defective cartridge?

If you happen to receive a defective cartridge from 2inks.com, we apologize for the inconvenience caused and assure you we will resolve the issue promptly. Our commitment to customer satisfaction is our top priority. In such cases, we kindly request you to contact our customer support team within 30 days of receiving the defective cartridge. Our experienced representatives will guide you through the necessary steps to replace the defective product. Depending on the situation, we may provide a return label for you to send back the defective cartridge, and upon receipt, a replacement will be shipped to you immediately. Rest assured that we stand behind the quality of our products and will work diligently to ensure your satisfaction with our service.