What if my returned item is damaged during shipping?
Asked 6 months ago
If your returned item is damaged during shipping, we have a comprehensive solution in place. At 3balls.com, we understand accidents happen, and we prioritize customer satisfaction. Firstly, we recommend inspecting the package upon delivery and reporting any visible damage to the carrier immediately. Subsequently, reach out to our dedicated customer support team to inform them about the situation. They will guide you through the return process and help resolve the issue promptly. In such cases, we may request photos or additional information to initiate a claim with the shipping carrier. Rest assured, we will work closely with you to rectify any damage caused during shipping, ensuring a fair and satisfactory resolution. Your satisfaction is our priority, and we strive to make your shopping experience with 3balls.com as smooth and enjoyable as possible.
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