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How Do I Check the Status of My Claim with AAA?

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Most people choose AAA memberships to ensure immediate roadside assistance. The club has over 50 million members worldwide and is affiliated with over 7000 high-grade body shops.

The policies offer comprehensive coverage and are available at affordable rates. The club's customer service team is renowned for providing quality customer service and guidance to customers. The representatives and agents help policyholders with applications, payments, and AAA claim tracking. All club representatives and agents are highly trained and certified.

Tracking the Claim Through the Website

The official website contains details of different policies, coverage options, discounts and benefits, and other relevant information. Only members can track claims through the website. If you are not a member, you can apply for membership through the website by paying a membership fee.

  1. Visit the website and log in using the membership details
  2. Click on the "Insurance" tab on the top of the screen and select the relevant insurance policy type
  3. The server will redirect you to the relevant policy page
  4. Click on the "Claims" tab on the top left part of the screen and choose the "Track Claims" option
  5. You will now have to enter your insurance policy details like the policy number and your details
  6. Once you enter the details and click on the "Submit" button, the screen will display the status of your claim as part of the AAA claim tracking

The website is user-friendly and easy to use. You can visit the site anytime and from anywhere globally, provided you have a secure internet connection.

Tracking Through the Mobile Application

The app is probably the fastest way to track your claim any time of the day or night. Users can also accomplish other tasks like bill payments and claim requests through the app. The app also ensures that high-quality roadside assistance is just one click away when you are traveling. To tracking your claim using the mobile app, perform the following steps:

  1. Open the AAA app and log in using your membership details
  2. Click on the "Insurance" option on the menu
  3. Select the "Claims" option and click on the "Track Your Claim" tab
  4. Enter relevant details like your policy number, name, and vehicle details
  5. Your smartphone screen will now display the status of your claim

You can also use the app to get in touch with your claims representative or customer service representative. The mobile app is free and convenient to use.

Track With the Help of the Customer Service Team

You can contact the service team using the club's official phone number from the GetHuman directory. Your claims representative will help you track and monitor your claims and ensure your claim withdrawal process is smooth. In addition, you can notify the representative of any discrepancies or errors you noticed on tracking your claim.

The representative can also help you minimize delays and ensure that you recover the claim at the earliest. If the claim is for an auto insurance policy, the customer service team can link the insurance account directly with your roadside assistance or repair account.

You can also schedule a video meeting with your claim representative or the customer service team. While emailing is another convenient option to contact the team, it may not be ideal if your needs are urgent.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

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