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Aetna Customer FAQ

Top Answers & How-to Guides

What is Aetna's Phone Number?

The question we are asked most often is about how to talk to Aetna customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get My Aetna Account Number?

When you need your Aetna account number or member ID number, you have options on how to access it. You can log into your...

How do I update my personal information?

To update personal information with Aetna, members should log into the online member portal to manage details like contact...
Ask any question you have about Aetna customer service, get an answer now.

Recent Aetna Customer Questions

change my primary care provider . The Dr i want to change to is Dr. Phillip Douglas Cochran provider id number 7795370

To change your primary care provider to Dr. Phillip Douglas Cochran, you can log into your Aetna account online. From there, navigate to 'Change Primary Care Physician' under the 'Health Records' section. You'll need to enter Dr. Cochran's provider ID number (7795370) in the appropriate space. The system will then guide you through the process to make the change. Remember, in some plans, changing your primary care provider might require a confirmation from your new doctor, so it's always a good idea to speak with them first. Allow some time for the change to be reflected in your account.
Asked Apr 5, 2024 3:53 PM

Help me with my Aetna customer service issue

Account Management

How Do I Get My Aetna Account Number?

When you need your Aetna account number or member ID number, you have options on how to access it. You can log into your...

How do I update my personal information?

To update personal information with Aetna, members should log into the online member portal to manage details like contact...

How do I request a replacement ID card?

To obtain a replacement ID card from Aetna, members should log into the member portal on Aetna's website and navigate to the ID...

Enrollment and Plans

How Do I Enroll with Aetna?

Health insurance is a valuable tool that can help you cover the cost of chronic and acute conditions. Aetna has a number of...

What services are covered under my Aetna plan?

Aetna plans vary in coverage based on the type and specifics. Generally, they include services like preventive care,...

How do I cancel my Aetna insurance plan?

To cancel an Aetna insurance plan, policyholders should first check their plan documents for specific instructions....

Finding Providers

How do I find a doctor in my network?

To locate a doctor within the Aetna network, users can utilize the search tool on Aetna's website, which allows filtering by...

How do I change my primary care physician?

To change your primary care physician with Aetna, you can log into your Aetna account online or contact customer service....

How can I find a specialist in my area?

To locate a specialist in your vicinity, one can use the Aetna website's online provider directory to search by location and...

Can I see an out-of-network doctor?

Aetna permits members to see out-of-network doctors, but associated costs and requirements can vary by plan. Members often face...

Claims Management

How do I file a claim?

To file a claim with Aetna, assemble all necessary documents, including your insurance policy number and receipts. Visit the...

How do I check the status of a claim?

To check a claim status with Aetna, members can log into the member portal or use the mobile app to view their claims....
We look to the Aetna issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
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