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Agoda Customer FAQ

Top Answers & How-to Guides

What is Agoda's Phone Number?

The question we are asked most often is about how to talk to Agoda customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Find My Agoda Booking ID?

To find your Agoda booking ID, first, go to the Agoda website. Login to your account and you will find yourself back on the...

How can I change my Agoda account details?

To update account details on Agoda, log in to your account on their website or app, go to the profile or settings section, and...
Ask any question you have about Agoda customer service, get an answer now.

Recent Agoda Customer Questions

How do I cancel a booking made on booking.com through partner Agoda?

To cancel a booking made on Booking.com through Agoda, you need to follow the cancellation process as specified in your confirmation email or in your online account on Booking.com. Since Agoda is a partner, the cancellation policies may vary depending on the specific hotel and booking conditions. Always check the terms and conditions related to your booking for any cancellation fees or deadlines.
Asked Jun 23, 2025 12:48 PM

I never received my booking confirmation and it's not in my account

If you haven't received your booking confirmation and it's not in your account, please check your email's spam or junk folder. Sometimes confirmation emails may be filtered there. If you still cannot find it, ensure you used the correct email address during booking. You can also find the most up-to-date contact information on this page to reach out to Agoda for assistance with your booking issue.
Asked Jun 4, 2025 5:40 PM

لقد وضعت بريد الالكتروني غلط عند الحجز

يمكنك تعديل عنوان البريد الإلكتروني الخاص بك عن طريق تسجيل الدخول إلى حسابك على Agoda ثم الانتقال إلى إعدادات الحساب. إذا كنت بحاجة إلى المساعدة، يمكنك استخدام الرابط الموجود في هذه الصفحة للوصول إلى معلومات الاتصال المحدثة.
Asked Apr 10, 2025 7:26 PM

Come si procede per il rimborso

Per procedere con un rimborso su Agoda, è necessario seguire le istruzioni specifiche indicate nella conferma della prenotazione o nella sezione dedicata ai rimborsi sul sito. Le politiche di rimborso possono variare a seconda del tipo di prenotazione, quindi assicurati di controllare i termini e le condizioni applicabili. In generale, dovrai inviare una richiesta di rimborso attraverso il sito o l'app e fornire le informazioni richieste.
Asked Mar 31, 2025 1:06 PM

I need to amend my reservation in Bangkok but cannot find my confirmation! I have the pin no!

You can amend your reservation by using the PIN number you provided during the booking. Simply visit the Agoda website or app, and enter your booking details under the “Manage Booking” section. If you encounter any difficulties, there is a link to the most up-to-date contact information right here on this page that can assist you further.
Asked Mar 17, 2025 1:22 PM

Help me with my Agoda customer service issue

Payments and Fees

How Do I Contact Agoda About a Problem with a Payment?

For payment problems on Agoda, contacting customer support is the solution. Visit the official website, find the "Contact Us"...

What are the different payment options available on Agoda?

Agoda provides various payment methods, including major credit and debit cards, PayPal in select regions, and the option to pay...

Hotel Management

How Do I Register My Hotel on Agoda?

Agoda has created a simple two step registration process, which will take just three minutes to complete. You can sign up at...

How Do I Complain About My Stay to Agoda?

If you had an unpleasant stay at a hotel that you booked on Agoda, you have the right to make a complaint. These helpful tips...

What do I do if I have a complaint about a hotel?

When a customer has a complaint about a hotel booked through Agoda, they should first try to resolve the issue directly with...

Booking Issues

How Do I Cancel My Agoda Booking?

Canceling your booking with travel agencies can be a daunting task. That's why we develop simple guides like the one above to...

What Do I Do If I Did Not Receive My Booking Confirmation from Agoda?

Agoda is an online travel booking service that you can book hotels, flights, vacation rentals, and airport transfers through....

How do I get Agoda to refund my booking?

Agoda customers can cancel bookings on the app or website with listed fees in the cancellation policy. Free cancellations do...

How do I make a correction to my Agoda booking?

Customers who booked hotel accommodations on Agoda have the option to change bookings through the website or booking...

Account Management

How Do I Find My Agoda Booking ID?

To find your Agoda booking ID, first, go to the Agoda website. Login to your account and you will find yourself back on the...

How can I change my Agoda account details?

To update account details on Agoda, log in to your account on their website or app, go to the profile or settings section, and...

Booking Recommendations

How far in advance should I book my accommodation through Agoda?

Booking your accommodation through Agoda is generally best done two to three months in advance, especially for popular...

What is the Agoda rewards program?

The Agoda rewards program allows customers to earn points for bookings, which can be redeemed for discounts on future...
We look to the Agoda issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Agoda issues reported to GetHuman
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