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Air Europa Customer FAQ

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What is Air Europa's Phone Number?

The question we are asked most often is about how to talk to Air Europa customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Air Europa Customer Questions

Peut-on changer le nom d'un passager sur un billet d'avion Air Europa ?

Non, il n'est généralement pas possible de changer le nom d'un passager sur un billet d'avion Air Europa. Les billets sont non transférables et les informations doivent correspondre exactement à celles du document d'identité du passager. Pour toute réservation ou modification, il est conseillé de vérifier les conditions spécifiées lors de l'achat du billet.
Asked Feb 3, 2025 8:19 AM

I am traveling to Madrid at the end of June. I would like to know what is the price to upgrade to comfort seats

The price of upgrading to comfort seats on Air Europa can vary based on factors like flight duration and the route you're traveling. Unfortunately, we can't provide an exact cost for an upgrade as it also depends on seat availability at the time of your request. We advise you to request seat upgrades while booking your flight or you may also do so at the check-in counter subject to availability.
Asked Apr 7, 2024 1:57 PM

My husband and I have tickets issued with our second christian name after our surname, will this be a problem?

No, this should not be a problem. Air Europa staff understand various naming conventions and as long as your name on the ticket matches the name on your passport, regardless of the order, then there should be no issues. However, it's always good to double-check the specifics of your tickets and the airline requirements before your flight. It's recommended to ensure that all your travel documents are aligned in terms of names, spelling, and format to avoid any potential complications.
Asked Mar 15, 2024 6:07 AM

Help me with my Air Europa customer service issue

Baggage and Policies

What is Air Europa's baggage policy?

Air Europa's baggage policy differs by fare class and route. Generally, passengers can have a carry-on up to ten kilograms and...

Are there any restrictions on carrying liquids or other items in my hand luggage?

Air Europa enforces common global hand luggage regulations which include the 3-1-1 rule for liquids, requiring 100 milliliters...

What are Air Europa's policies for lost luggage?

Air Europa has clear policies for handling lost luggage, including immediate reporting at the airport and filling out a...

Booking and Changes

Can I cancel or change my flight booking?

Air Europa allows changes or cancellations for flight bookings, but conditions depend on the fare type. Flexible tickets...

What are the accepted forms of payment for booking a flight?

Air Europa provides multiple payment methods for flight bookings, including major credit and debit cards like Visa, MasterCard,...

Can I select my seat in advance?

Air Europa allows passengers to choose their seats in advance, typically during booking or via "Manage My Booking" on their...

What is Air Europa's policy on flight cancellations?

Air Europa's flight cancellation policy varies based on factors like the reason for cancellation, ticket type, and fare rules....

Check-in Process

What is the check-in process for Air Europa flights?

Air Europa's check-in can be done online via their website or app starting 30 hours before departure, allowing seat selection...

How can I earn frequent flyer miles with Air Europa?

To earn frequent flyer miles with Air Europa, travelers should join the free Air Europa SUMA program online. Members gain miles...

Travel Requirements

Do I need a visa to travel with Air Europa?

Whether a visa is needed when flying with Air Europa depends on your nationality, destination, and length of stay. Different...

What is Air Europa's policy on children traveling alone?

Air Europa has specific rules for unaccompanied minors, generally for children aged five to eleven, while those twelve to...

What are the requirements for traveling with an infant on Air Europa?

When traveling with an infant on Air Europa, the airline permits children under two years to sit on an adult's lap for a...

Onboard Services

What are the onboard services and amenities provided by Air Europa?

Air Europa provides a variety of onboard services and amenities for passengers, including comfortable seating and inflight...

Are pets allowed on Air Europa flights?

Air Europa allows pets on flights, either in the cabin or cargo hold based on size and weight. Cabin pets must fit in a...

Can I request special assistance for my flight, such as wheelchair service?

Air Europa offers special assistance, including wheelchair services for passengers needing extra support. It is advisable to...
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Air Europa issues reported to GetHuman
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