AliExpress Preguntas frecuentes de los clientes

To get a refund for the extra item charged to your credit card, you need to initiate a return or refund request through your AliExpress account. Go to "My Orders," find the order with the incorrect charge, and select "Open dispute" or "Request a refund." Follow the prompts to submit your request. Make sure to provide any necessary evidence, such as screenshots or order details. Once approved, the refund will be processed back to your credit card. Please allow several days for the transaction to reflect on your account.

We understand your frustration with receiving the wrong item. To address this, you should open a dispute on AliExpress immediately. Gather evidence such as photos of the received item and your order details, and submit it through the order page. The platform will review your case, and if it's determined that the seller sent the wrong item, you may be eligible for a refund or a correct replacement. Be sure to follow up regularly to ensure your issue is resolved.

If your order shows tracking information indicating delivery to an incorrect address, it is important to check the order details in your AliExpress account. You can open a dispute or contact the seller directly through the platform to resolve the issue. Provide any relevant tracking information and evidence to support your claim. Keep in mind that addressing such issues promptly can help you receive a solution more quickly.

If you haven't received your package despite it showing as delivered, please check with neighbors or your local postal service, as they may have more information. Sometimes, packages can be marked as delivered before they actually arrive. If the issue persists, you can follow up on the delivery status through the AliExpress order details page for further assistance.

We understand that this situation can be frustrating. If you've been charged multiple times and haven't received your package or a refund after fifteen days, we recommend checking the order status in your account and reviewing the payment details. Additionally, consider initiating a dispute or reaching out for assistance through the appropriate channels. There is a link to the most up-to-date contact information right here on this page for your convenience.