Alibaba Customer FAQ

Для возврата денег на Alibaba вы можете использовать программу защиты покупателя, если ваш заказ соответствует условиям возврата. Вам необходимо подать заявку на возврат через вашу учетную запись, указав причину и предоставив необходимые доказательства. Alibaba обычно предлагает возмещение, если товар не соответствует описанию или не был доставлен. Обратите внимание, что для успешного возврата важно соблюсти все указанные сроки и условия.

It sounds like you're concerned about updating your VAT information on Alibaba. Make sure you are entering all required details accurately, including your VAT registration number. Sometimes verification issues can arise from missing or incorrectly formatted information. Ensure that your account settings reflect your current details and double-check for any additional documentation needed for verification. If problems persist, you may want to refer to Alibaba’s help resources available on the site for specific guidance related to VAT.

To submit a refund request for the Alibaba tax or transaction fee related to a cancelled order, you will need to use the platform's designated refund process. Typically, this involves navigating to the order details and selecting the option to request a refund. Ensure you provide all necessary documentation and details regarding the cancelled order and the approved deposit refund. If there are specific policies or additional steps outlined in the platform's refund policy, be sure to follow those for a smooth refund process.

To stop receiving mailings from Alibaba.com, you can update your communication preferences. This often involves logging into your account and adjusting your settings under "Account Settings" or "Notification Preferences." You may also find an unsubscribe link in the emails you received from Alibaba.com. Following these steps should help you opt-out of future mailings.

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