The question we are asked most often is about how to talk to Amazon UK customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Amazon UK customer service, get an answer now.
My accoung was locked and I want to delete my account and I don't want to be charged for the subscription if I can't use the account.
If your account is locked, you will need to resolve the lock issue first before you can delete it. Regarding your subscription, you will not be charged for a subscription if your account is inactive or locked. However, we advise resolving your account status to ensure you manage your subscriptions appropriately. For the most up-to-date contact information, please refer to the link provided on this page.
Asked Sep 8, 2025 10:47 AM
You have locked my account & said I need to fill out some form that you claim to have emailed to me. No such email has arrived!
We understand the frustration this situation can cause. Please check your email's spam or junk folder to ensure the message wasn't misdirected. Additionally, there is a link to the most up-to-date contact information right here on this page.
Asked Sep 2, 2025 12:53 AM
what is the email i can use to contact Amazon UK customer support?
There isn't a specific email address for contacting Amazon UK customer support. However, you can find the most up-to-date contact information through the link provided on this page that you are currently viewing.
Asked Aug 20, 2025 12:19 PM
I have had an unauthorised charge of £95 on by bank account for AmazonPrime. I do not have and did not take out Amazon prime.
If you have been charged for Amazon Prime without your authorization, it's important to address the situation immediately. Review your account to ensure you do not have any active subscriptions. If you're certain you did not authorize the charge, there is a link to the most up-to-date contact information right here on this page that can help you resolve this issue directly with Amazon UK.
Asked Aug 19, 2025 8:43 AM
Goods have been delivered that I never ordered. What do I do?
If you receive goods that you did not order, please do not open the package. Instead, check your account to see if there was an error or if it was sent in error. You can then initiate a return for the unwanted items. If it appears to be a mistake, make sure to report it through the relevant sections in your account. We will guide you through the return process and ensure the matter is resolved correctly.
We look to the Amazon UK issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.