The question we are asked most often is about how to talk to Amazon UK customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Amazon UK customer service, get an answer now.
what is the email i can use to contact Amazon UK customer support?
There isn't a specific email address for contacting Amazon UK customer support. However, you can find the most up-to-date contact information through the link provided on this page that you are currently viewing.
Asked Aug 20, 2025 12:19 PM
I have had an unauthorised charge of £95 on by bank account for AmazonPrime. I do not have and did not take out Amazon prime.
If you have been charged for Amazon Prime without your authorization, it's important to address the situation immediately. Review your account to ensure you do not have any active subscriptions. If you're certain you did not authorize the charge, there is a link to the most up-to-date contact information right here on this page that can help you resolve this issue directly with Amazon UK.
Asked Aug 19, 2025 8:43 AM
Goods have been delivered that I never ordered. What do I do?
If you receive goods that you did not order, please do not open the package. Instead, check your account to see if there was an error or if it was sent in error. You can then initiate a return for the unwanted items. If it appears to be a mistake, make sure to report it through the relevant sections in your account. We will guide you through the return process and ensure the matter is resolved correctly.
Asked Aug 2, 2025 2:14 PM
Why can i not buy a kindle book
There could be several reasons why you are unable to purchase a Kindle book. Possible issues include payment method problems, restrictions based on your account region, or the book being temporarily unavailable. Make sure your payment information is up to date and that there are no restrictions on your account. Additionally, check if the Kindle book is still being offered in your location.
Asked May 30, 2025 10:17 PM
How do I email Amazon UK to ask what information they store about me and my account
We cannot provide an email address, but there is a link to the most up-to-date contact information right here on this page for you to reach out to Amazon UK regarding your account information.
We look to the Amazon UK issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.