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Anthem Blue Cross & Blue Shield Customer FAQ

Top Answers & How-to Guides

What is Anthem Blue Cross & Blue Shield's Phone Number?

The question we are asked most often is about how to talk to Anthem Blue Cross & Blue Shield customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Anthem Blue Cross & Blue Shield Customer Questions

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Enrollment and Membership

How Do I Sign Up for Autopay with Anthem Blue Cross & Blue Shield?

Autopay offers customers many conveniences that they would not otherwise have if they paid their premiums manually. Without...
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Can I add or remove dependents from my Anthem Blue Cross & Blue Shield health insurance plan?

Individuals can add or remove dependents from their Anthem Blue Cross & Blue Shield health insurance, usually during specific...
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What should I do if my Anthem Blue Cross & Blue Shield ID card is lost?

If an Anthem Blue Cross & Blue Shield ID card is lost, individuals should log into their online member portal to check their...
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Coverage Details

What are the different types of health insurance plans offered by Anthem Blue Cross & Blue Shield?

Anthem Blue Cross & Blue Shield provides a range of health insurance plans, including HMOs, PPOs, and EPOs, each with unique...
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What is the coverage for prescription drugs under my Anthem Blue Cross & Blue Shield health insurance plan?

Anthem Blue Cross & Blue Shield's prescription drug coverage can differ depending on the specific health plan. Typically, there...
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Is preventive care covered under my Anthem Blue Cross & Blue Shield health insurance plan?

Most Anthem Blue Cross & Blue Shield plans cover preventive care, which includes services like wellness visits, various...
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Does Anthem Blue Cross & Blue Shield cover mental health services?

Anthem Blue Cross & Blue Shield generally covers mental health services, which can include therapy, evaluations, inpatient...
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Using Your Insurance

Can I use my Anthem Blue Cross & Blue Shield insurance outside of the United States?

Anthem Blue Cross & Blue Shield generally provides coverage mainly in the United States, but some plans may cover limited...
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Can I use telemedicine services with my Anthem Blue Cross & Blue Shield insurance?

Anthem Blue Cross & Blue Shield provides telemedicine services for its members, allowing remote consultations with healthcare...
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How do I find a participating provider with Anthem Blue Cross & Blue Shield?

To find a provider participating with Anthem Blue Cross & Blue Shield, visiting their official website is recommended. There,...
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Can I get dental coverage through Anthem Blue Cross & Blue Shield?

Anthem Blue Cross & Blue Shield does provide dental coverage options, which may be part of health plans or offered separately....
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Claims and Billing

What is the difference between a deductible, copayment, and coinsurance?

A deductible is the amount one pays out-of-pocket before insurance starts covering costs, while a copayment is a fixed fee for...
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What services are considered out-of-network and how are they billed?

Out-of-network services involve care from providers not contracted with the insurer, leading to varied billing compared to...
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What steps do I take to file a claim for covered expenses?

To file a claim for covered expenses with Anthem Blue Cross & Blue Shield, members should confirm that their service is...
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