Updated August 13, 2025

BCBG Customer FAQ

Recent BCBG Customer Questions

Help me with my BCBG customer service issue

Store Information

Where can I find BCBG stores?

To find BCBG stores, customers should visit the official BCBG website, where a store locator tool is available. This tool helps...

Are BCBG products available in plus sizes?

BCBG Max Azria has increasingly embraced inclusivity in their collections, featuring various styles that may include plus...

What is the return policy?

BCBG's return policy is designed to be customer-friendly, allowing returns within about thirty days if items are unworn and in...

Can I return sale items to BCBG?

BCBG has distinct return policies for sale items that may differ from regular priced ones. Sale items might be returnable if...

Is there a timeframe for processing returns?

The return processing time at BCBG may vary based on the return method and location. Typically, refunds take several business...

Can I track my order?

BCBG allows customers to track their orders after shipment by providing a tracking number via email. Customers can use this...

How long does shipping take?

Shipping times for BCBG can differ depending on the destination, method, and season, typically ranging from three to seven...

Do you offer international shipping?

BCBG typically provides international shipping options, allowing customers from various countries to purchase items. However,...

Can I cancel or change my order?

BCBG has specific policies for order cancellations or changes, permitting modifications only if the order is still processing....

What payment methods are accepted?

BCBG generally offers multiple payment options to its customers, including major credit cards like Visa and MasterCard, PayPal...

Are gift cards available?

BCBG provides gift cards as a convenient option for gifting stylish clothes and accessories. These cards can be bought from the...

Do you have a loyalty program?

BCBG does not have a well-known loyalty program but offers exclusive promotions and discounts on its website. Customers can...

Do you offer alterations for BCBG clothing?

BCBG does not offer in-house alteration services, but customers often benefit from visiting local tailors to ensure a perfect...

What are the care instructions for BCBG products?

BCBG products, including clothing and accessories, require careful maintenance for longevity. Always check the care label for...

Do you have a size guide for BCBG clothing?

BCBG does provide a size guide to help customers choose the right fit, including measurements for bust, waist, and hip. This...

What should I do if an item is out of stock?

When an item is out of stock at BCBG, consider checking the website frequently for updates, as items may be restocked. You can...

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