© GetHuman Inc.

How Do I Order a New Bank of America Debit Card?

Adam Goldkamp is the editor / author responsible for this content.
Dec 9, 2022

If you had a Bank of America debit card that was lost or stolen then you need to cancel it and order a new one. The sooner you do so the better. If you cancel the card and replace it within 2 days, you won't be held liable for more than $50 of the charges made to the card. If you cancel and replace it within 60 days then you could be liable for up to $500 of the charges made to the card. Read on to learn how.

Canceling and Replacing Your Debit Card Online

If you have an online account with Bank of America, then follow these instructions:

  1. Go to the Bank of America home page.
  2. Enter your Online ID in the text box in the upper left corner.
  3. Enter your passcode in the text box just below it.
  4. Click on the Sign In button.
  5. Click on the Contact Us link in the upper right corner.
  6. Enter your request in the text box provided. Explain that you need to cancel the old card and order a new one.
  7. Click on the Submit button.

Canceling and Replacing Your Debit Card in Person

  1. Go to your nearest Bank of America location.
  2. When you speak to a teller, tell them that your debit card was lost or stolen.
  3. Show the teller your driver's license or other form of ID.
  4. Ask for a new card.

The teller will cancel your old card and order a new one. The teller will also give you a temporary card to use while you are waiting. After receiving it, you need to activate it at an ATM machine. The PIN of the temporary card will be the same as the PIN of your old card. You will receive your new card in the mail

After you cancel the card, Bank of America will give you with a form saying that you did not authorize any of the charges that appear after your card was lost or stolen. Fill it out.

If you do not have an online account and cannot get to a location in person, then call Bank of America's customer service line.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Solutions to similar problems

How Do I Change My Bank of America Atm or Debit Card Pin?How Do I Open a New Bank of America Account?How Do I Activate My Bank of America Card?How Do I Order More Bank of America Checks?How Do I Cancel My Bank of America Credit Card?How Do I Set Up a New Bill Pay Payee with Bank of America?How Do I Pay My Bank of America Credit Card Bill Online?How Do I Dispute a Charge with Bank of America?What Do I Do If My Bank of America Card Was Declined?How Do I Report Fraud on My Bank of America Account or Card?How Long Does It Take to Get a Replacement Card from Bank of America?How Do I Unfreeze My Bank of America Account?How Do I Close My Bank of America Account?How Do I Report Fraud to Bank of America?How do I recover my Bank of America account?How Do I Cancel a Recurring Bill Payment with Bank of America?How Do I Send a Wire from My Bank of America Account?How Do I Cancel or Stop a Payment with Bank of America?More Bank of America Questions...

Why does GetHuman Write How-to Guides for Bank of America Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Bank of America

Best Phone Number for Bank of America More questions and solutions
Asked 4 years ago
Updated 2 years ago
Viewed 1,332,093 times
replace Bank of America card
order new Bank of America card

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!