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Bird Rides Customer FAQ

Top Answers & How-to Guides

How do I Contact Bird Rides Customer Service?

The question we are asked most often is about how to talk to Bird Rides customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Bird Rides Customer Questions

I own a bird e-bike. It won't power back up after it powers down without removing and reinstalling the battery.

It sounds like you're encountering an issue with the battery of your Bird e-bike. The bike should power back up without removing or reinstalling the battery. Ensure the battery is fully charged and properly connected. If the problem persists, it's possible that there could be a fault with the battery or another component of the bike itself. In that case we recommend having a professional look at it.
Asked Feb 28, 2024 6:22 PM

Help me with my Bird Rides customer service issue

Services and Usage

What services does Bird offer?

Bird offers urban mobility solutions mainly through electric scooters available for rental via their app. They also provide...
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How do I rent a Bird scooter?

To rent a Bird scooter, a user needs to download the Bird app, create an account or log in, then find a nearby scooter on the...
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What are the costs associated with using Bird?

Costs associated with Bird Rides depend on factors like location and ride duration. Typically, users pay a fixed unlocking fee...
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Can I reserve a Bird scooter in advance?

Bird Rides generally does not allow for advance reservations of scooters, focusing instead on on-demand access via their app....
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Can I use Bird rides in multiple cities?

Yes, Bird rides can be used in different cities since Bird operates in many locations. Users can access the app to check for...
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Safety and Policies

Are there age restrictions for Bird rides?

Bird Rides generally requires users to be at least eighteen years old to rent and ride a scooter. This policy is intended to...
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What is Bird's safety policy?

Bird Rides prioritizes safety through a policy focused on educating riders about local laws, promoting helmet use, and...
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How does Bird handle parking?

Bird Rides promotes responsible parking by encouraging users to use designated parking areas and comply with no-parking zones...
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What should I do if I encounter an issue with my Bird scooter?

When encountering a problem with a Bird scooter, users should first identify the issue type, such as mechanical or battery...
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How do I report a problem with a Bird scooter?

To report an issue with a Bird scooter, users can utilize the Bird application to find an option for documenting specific...
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Maintenance and Environment

How do I find a Bird scooter near me?

To locate a Bird scooter nearby, one should use the Bird app on iOS or Android, which shows available scooters on a map and...
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Is there a monthly subscription option for Bird?

Bird Rides does not currently offer a traditional monthly subscription for scooter rentals. Instead, users pay per ride, with...
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How does Bird maintain its scooters?

Bird Rides maintains its scooters through routine inspections, remote performance monitoring, and a network of independent...
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What happens if I lose my Bird scooter?

If a user misplaces their Bird scooter, they should first check the app for the last known location. If it remains lost,...
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What are Bird's environmental initiatives?

Bird Rides focuses on eco-friendly transportation by promoting electric scooters to reduce urban carbon emissions. They...
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We look to the Bird Rides issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Bird Rides issues reported to GetHuman
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