Booking.com Preguntas frecuentes de los clientes

To provide your updated account information for a refund, please follow the instructions provided in the email or message you received regarding the refund process. Typically, there will be a secure method or link to submit your information directly. It's important to ensure the details are submitted through official channels to safeguard your personal data.

To request a refund for a previous booking, you need to follow the cancellation policy outlined for your specific reservation. If eligible for a refund, you can typically initiate the process through the "Manage Booking" section on the website. Make sure to have your booking details handy. If you require specific guidance, there's a link to the most up-to-date contact information right here on this page.

We recommend checking the support section on the FAQ page for assistance with your account. There you will find various resources that can help you resolve issues related to your account, such as password resets and account recovery options.

To cancel your hotel reservation, sign in to your Booking.com account, go to the "Bookings" section, select the reservation you wish to cancel, and follow the cancellation instructions. If you made your reservation as a guest, you can still manage it through the confirmation email, which contains a link to cancel. Be sure to check the cancellation policy for any potential fees or deadlines.

If you do not have the confirmation email or PIN, you can still manage your booking by visiting the Booking.com website or app. You can search for your reservation using the details you provided when booking, such as your name and the dates of your stay. Once you locate your booking, you may be able to make changes directly through the platform.