What Do I Do If I Was Charged Twice by a Hotel on Booking.com?

In a nutshell: It can be stressful when you see that a hotel on Booking.com has charged you twice instead of once. Don't delay in seeking a resolution. The following can help you start the process.

Introduction

It can be stressful when you see that a hotel on Booking.com has charged you twice instead of once. Don't delay in seeking a resolution. The following can help you start the process.

Go to Booking.com

Visit the Booking.com website.

What Do I Do If I Was Charged Twice by a Hotel on Booking.com? (Step 1)

Find the Menu

Locate the three horizontal lines in the upper-right corner of the Booking.com website.

Expand the Menu

Click on the three horizontal lines to expand the Booking.com menu.

Locate the Help and Support Section

Find the "Contact Customer Service" line. Click on it.

Sign in to Your Booking.com Account

If you're not already signed in to your account, click on the blue and white "Sign in" button to do so.

Find the Blue and White Help Button

Locate and click on the blue and white "Get help with a booking" button.

Choose Your Category

Considering this has to do with a hotel stay, find the line that says "Stays" and click on the right-pointing arrow.

Send a Message to Booking.com Customer Service

Scroll down until you find the "Message Customer Service" line. Click on the blue and white button underneath that says "message customer service."

Write Your Message

Fill out your message to Booking.com customer service. Include important information such as your confirmation number, your destination, the trip dates, and how much you were charged and when. Do not include personal financial information, such as your bank account or credit card numbers. If you prefer to speak directly to a Booking.com customer service representative, move on to the next step.

Call Booking.com Customer Service

An alternative to sending a message is to call a Booking.com representative directly for more information. Make sure to have all the essential information on hand, including how much you were charged and when, your confirmation number, and your trip details.

Conclusion

Don't wait to contact Booking.com when you realize a hotel charged you twice. Reach out as soon as possible for a resolution.

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