California Employment Development Department (EDD) Customer FAQ

Top Answers & How-to Guides

What is California Employment Development Department (EDD)'s Phone Number?

The question we are asked most often is about how to talk to California Employment Development Department (EDD) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I appeal a decision made by the EDD?

Yes, individuals have the right to appeal decisions made by the California Employment Development Department, commonly referred to To initiate an appeal, individuals must typically submit a written appeal request within a specified timeframe, which is usually outlined in the decision notice issued by EDD. It is essential to carefully review the notice, as it includes important details regarding the appeal deadlines and the necessary steps to follow. It is also beneficial to gather any relevant documentation or evidence that may strengthen the appeal. The appeals process may involve a hearing where individuals can present their case before an administrative law judge. Following the hearing, the judge will issue a decision which can be further appealed if necessary. For complete and up-to-date information about the appeals process, it is advisable to refer to the official EDD website, where specific guidelines and contact information can be found....
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Recent California Employment Development Department (EDD) Customer Questions

File an extension for unemployment benefits

To file an extension for unemployment benefits in California, you will need to apply for Extended Benefits or Pandemic Emergency Unemployment Compensation (PEUC) if you qualify. Typically, you can initiate this process online through the EDD's website. Make sure to meet the eligibility requirements and provide any necessary documentation to support your extension request.
Asked Feb 6, 2025 1:30 AM

Trying to get my W-2 for2023. Have not received a W-2 from my former Employer and he is not responsive to my requests. What are my options to get Employer to respond?

If you haven't received your W-2 by the end of January, and your attempts to contact your former employer are unsuccessful, you can contact the California Employment Development Department (EDD). The EDD may be able to provide you with a wage transcript for your tax purposes. They can also guide you on the next steps to take. Alternatively, you can file IRS form 4852 (Substitute for W-2) where you estimate your wages and withholdings based on your final pay stub of the year. Nonetheless, it's important to know that the EDD may levy fines and penalties against employers who do not comply with the provision of W-2 forms to their employees.
Asked Apr 11, 2024 11:17 AM

I’m unable to reopen existing claim. I was laid off

We're sorry to hear about this. Issues with reopening an existing unemployment claim might occur due to a number of reasons such as system errors, closures due to returning to work, or an expired claim. The EDD will automatically reopen your claim if you are eligible. However, if you're having trouble, it would be best to directly communicate with the EDD as they will have the accurate and real-time status of your claim. They can guide you accordingly about the necessary steps needed to address your situation.
Asked Apr 8, 2024 8:40 PM

Update email and password on account

Unfortunately, we cannot provide a step-by-step guide on how to update your email and password on your EDD account here. However, typically, you would log into your account, navigate to account settings, and find the option to update your email or change your password. If you don't remember your password, there's typically a 'forgot password' option that will help you reset it via your email. Always remember to keep your login information secure to protect your personal information.
Asked Mar 27, 2024 9:55 PM

I need to know if I’m getting a payment

The availability and status of your payment from California Employment Development Department (EDD) can be checked online using the UI Online system. Log into your UI Online account and you will be able to view and manage claim information, including claim payments, remaining balance, and the status of your most recent payment. Keep in mind that the time it takes to process and disburse payments may vary. Make sure your account details are up-to-date and you have completed all necessary tasks such as certification for benefits, to avoid delays.
Asked Mar 25, 2024 6:27 PM

Help me with my California Employment Development Department (EDD) customer service issue

Application Process

How Do I Apply for Unemployment Benefits with the California Employment Development Department (Edd)?

Learn how to apply for unemployment benefits with the California Employment Development Department.

How Do I Claim Unemployment Benefits with the California Employment Development Department (Edd)?

This article explains how to claim unemployment benefits through the California Employment Development Department. If you have recently...

Claim Status and Management

How Do I Check the Status of My Unemployment Claim with the California Employment Development Department (Edd)?

Learn how to check the status of your unemployment claim with the California Employment Development Department.

How Do I Check My Unemployment Benefits with the California Employment Development Department (Edd)?

This article explains how you check your unemployment benefits online through the California Employment Development Department website....

What should I do if my unemployment claim is denied?

If an unemployment claim is denied, there are several steps an individual can take to address the situation. First, it is important After reviewing the notice, the next step is to determine whether a claim can be appealed. The California Employment Development Department provides a process for individuals to appeal a denial of benefits. This usually involves submitting a formal appeal within a specified time frame, often 20 days from the date the notice was mailed. When preparing the appeal, it is crucial to gather any relevant information or documentation that supports the claim. This may include pay stubs, separation letters, or other evidence that demonstrates eligibility for benefits. Once the appeal is submitted, a hearing may be scheduled where the individual can present their case. It is advisable to be well-prepared for this hearing, as it provides an opportunity to explain the circumstances surrounding the claim. Additionally, individuals should continue to file any necessary weekly claims during the appeal process to ensure they maintain their eligibility for benefits if the appeal is successful. For more details on the appeal process and any guidelines, visiting the official website for California EDD can provide further information....

Can I appeal a decision made by the EDD?

Yes, individuals have the right to appeal decisions made by the California Employment Development Department, commonly referred to To initiate an appeal, individuals must typically submit a written appeal request within a specified timeframe, which is usually outlined in the decision notice issued by EDD. It is essential to carefully review the notice, as it includes important details regarding the appeal deadlines and the necessary steps to follow. It is also beneficial to gather any relevant documentation or evidence that may strengthen the appeal. The appeals process may involve a hearing where individuals can present their case before an administrative law judge. Following the hearing, the judge will issue a decision which can be further appealed if necessary. For complete and up-to-date information about the appeals process, it is advisable to refer to the official EDD website, where specific guidelines and contact information can be found....

Payment Information

How long does it take to receive my first unemployment payment?

The time it takes to receive the first unemployment payment through the California Employment Development Department can vary based However, if there are issues or additional information is required, this can extend the timeline. It is important for claimants to ensure that they have provided all necessary documentation and information to avoid delays. Claimants can check the status of their claim and any payment updates by visiting the official California Employment Development Department website for the most current information regarding their situation....

What is the maximum amount of unemployment benefits I can receive?

The maximum amount of unemployment benefits in California is determined by various factors, including the individual's earnings during Benefit amounts are calculated based on the highest-earning quarter within the individual's base period, which typically spans twelve months prior to the unemployment claim. Additionally, individuals may qualify for extended benefits or other assistance programs during economic downturns, but eligibility may vary. To gain a better understanding of one's specific situation, it is advisable to review the official website of the California Employment Development Department, where updated information on benefit amounts and eligibility is available....

How long can I receive unemployment benefits for?

The duration for which an individual can receive unemployment benefits in California typically varies based on several factors, including It is important to note that these extensions can increase the total duration of benefits beyond the standard 26 weeks. For instance, programs such as Pandemic Emergency Unemployment Compensation and other similar initiatives may affect eligibility and duration based on specific federal guidelines. Claimants should also be aware that they must continue to meet eligibility requirements, including actively seeking work and being available for employment, throughout the duration of their benefits. For the most accurate and current information regarding specific entitlement and extensions, individuals should visit the official California Employment Development Department website....

Work and Benefits

Can I work part-time and still receive unemployment benefits?

In California, individuals may be eligible to receive unemployment benefits while working part-time. However, there are specific requirements As an example, if part-time earnings are below a certain threshold, you may still receive a portion of your unemployment benefits. However, if your earnings exceed that threshold, your benefits will be reduced or potentially eliminated. It is essential to keep diligent records of hours worked and earnings received, as these details must be accurately reported to the EDD. Additionally, the EDD emphasizes the importance of remaining available for full-time work while collecting benefits. For the most current information on eligibility and specific thresholds, it may be beneficial to review the appropriate sections of the EDD website, which has comprehensive resources regarding unemployment benefits....

Can I apply for unemployment benefits if I am self-employed or an independent contractor?

Yes, individuals who are self-employed or independent contractors may qualify for unemployment benefits under specific circumstances. To apply for unemployment benefits, self-employed individuals can file a claim through the California Employment Development Department's (EDD) online portal. During the application process, it will be necessary to provide information about the work history and income. If an individual has been directly affected by the pandemic, they may be eligible for additional benefits. As regulations and available programs may change, it is advisable for applicants to check the current EDD web page for the latest information and guidance on eligibility and application procedures. This will ensure that they are well-informed and can take appropriate steps....

Can I receive unemployment benefits if I am receiving severance pay?

Receiving severance pay may affect eligibility for unemployment benefits through the California Employment Development Department. In California, the EDD assesses whether earnings, including severance pay, are substantial enough to influence the benefits a person receives. If the severance pay is considered to cover the period of unemployment, it could disqualify an individual from receiving unemployment benefits until the severance period is concluded. However, individuals should still apply for unemployment benefits, as the EDD will make a determination based on the unique circumstances of each case. It is always a good idea to review the latest information on the current EDD website regarding severance pay and unemployment benefits, as policies may change or vary by case. Understanding these nuances better will help individuals navigate their options effectively....

Eligibility and Resources

What resources are available to help me find a new job?

California Employment Development Department, commonly referred to as EDD, offers a variety of resources to assist individuals in finding In addition to CalJOBS, EDD also provides access to workforce service centers throughout California. These centers offer a wealth of resources, including job search workshops, career counseling, and resume writing assistance. Job seekers can also participate in job fairs that these centers often organize, allowing them to connect directly with employers. Furthermore, EDD has educational resources available on its website that cover various aspects of job searching, including interviewing techniques, networking tips, and effective use of social media for job search purposes. It is important to explore the current web pages associated with EDD to find up-to-date information regarding these resources and any specific programs that may be available in your local area. These resources collectively aim to facilitate a smoother transition back into the workforce....

How do I report income while receiving unemployment benefits?

When receiving unemployment benefits from the California Employment Development Department, it is essential to report any income earned When reporting, individuals must provide details such as the amount earned and the hours worked. The income may affect the total benefits received, as California has specific guidelines regarding how earnings impact unemployment payments. Generally, there is a portion of income that can be earned without affecting the total benefits, but it is crucial to check the latest guidelines on the EDD website for precise amounts and calculations. It is recommended to maintain careful records of any income received and report it promptly, as failure to do so can lead to overpayment issues, which may require repayment of benefits. Individuals should visit the official EDD website for more specific instructions and to access the tools needed for reporting income....

What are the eligibility requirements for Unemployment Benefits?

To be eligible for Unemployment Benefits in California, there are several key requirements that individuals must meet. First and foremost, Additionally, individuals must have earned enough wages during a specified base period, which is typically the first four of the last five completed calendar quarters before the claim is filed. This is used to determine the monetary eligibility for benefits. It is important for applicants to have a recent work history that demonstrates their ability to sustain employment within the labor market. Furthermore, applicants must be actively seeking suitable work. This involves registering for work with the California Employment Development Department (EDD) and creating or updating a resume. They must be available for work and capable of accepting suitable employment if offered. Lastly, individuals must be able to provide accurate information regarding their previous employment, including reasons for unemployment and any earnings. Failure to provide truthful information can lead to penalties or disqualification from benefits. For those seeking more information, it is advisable to visit the appropriate section on the California Employment Development Department’s website, which provides comprehensive guidelines and resources regarding Unemployment Benefits eligibility....
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