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Classmates.com Customer FAQ

Top Answers & How-to Guides

What is Classmates.com's Phone Number?

The question we are asked most often is about how to talk to Classmates.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Change the School Associated with My Classmates.com Account?

The requirements for creating a Classmates.com account include your name, email address, birthday, and graduation date. You will also...

How do I get a refund from Classmates.com?

If you cancelled your account with Classmates.com but you are still being charged, you are entitled to a refund. Here's how to get...
Ask any question you have about Classmates.com customer service, get an answer now.

Recent Classmates.com Customer Questions

I need to cancel an order placed yesterday for a yearbook ... Wrong year was ordered !!!

To cancel an order for a yearbook, you typically can manage this directly through your account on Classmates.com. Navigate to your order history or the specific order and look for a cancellation option. If the order has already been processed, it may not be possible to cancel it online. For further assistance with this issue, you can find the most up-to-date contact information right here on this page.
Asked Sep 23, 2024 12:45 PM

How do I donate old year books?

Classmates.com accepts old yearbooks to help build their digital archives. You can donate by filling out the donation form available on their website. Once you complete the form, they will provide instructions on how to send your yearbooks.
Asked Jul 21, 2024 7:19 PM

Contact classmates.com by phone

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 19, 2024 6:35 PM

I don’t want a membership with classmates .com anymore. Cancel my membership.

To cancel your Classmates.com membership, log into your account and hover your mouse over the 'Account' option located at the top right corner of the homepage. From the dropdown list, select 'Account'. On the next page, under the 'Membership Information' section, you'll see your current membership type. Click on 'Cancel Membership' link. You'll see a list of what you'll miss if you cancel. If you still want to proceed, select 'Proceed with Cancellation'. Follow the prompts to finalize the cancellation. Note that you must cancel at least 48 hours prior to your renewal date in order to avoid next billing.
Asked Jun 2, 2024 5:38 PM

How do I change my year from 1963 to 1964

To change your graduation year on Classmates.com, follow these steps: 1. First, login into your account. 2. Next, click on your name at the top right corner of the page. 3. Then, select 'Profile' from the drop down menu. 4. Now, click on the 'Edit' button that's located near your school name and graduation year. 5. Here, you can change your graduation year from 1963 to 1964. Remember to save these changes once done. This will update your graduation year on your profile and allow you to connect with alumni from 1964.
Asked May 29, 2024 4:05 PM

Help me with my Classmates.com customer service issue

Navigation and Usage

How Do I Delete Photos from an Album on Classmates.com?

Deleting Classmates.com photos is simple to do with only a few clicks. Whether you intend to update your album or free some space,...

Is there a way to search for specific classmates on Classmates.com?

Yes, there is a way to search for specific classmates on Classmates.com. Users can utilize the search function available on the website...

Can I access Classmates.com on my mobile device?

Yes, Classmates.com can be accessed on mobile devices. The website is designed to be mobile-friendly, allowing users to connect with...

What are the different membership options available on Classmates.com?

Classmates.com offers various membership options to cater to the diverse needs of its users. The primary membership type is the free For those seeking a more comprehensive experience, Classmates.com provides a paid membership plan, often referred to as a Premium or Plus membership. This upgraded membership offers an array of enhanced features designed to facilitate a better networking experience. Premium members usually enjoy unlimited access to messages, the ability to view full profiles of other members, and access to Classmates.com’s extensive archives, which may include yearbook photos and reunion information. This option also typically enables users to connect with classmates who have a paid membership. The specific pricing and terms of these membership options can vary, as Classmates.com may run promotions or offer different plans depending on the user's needs or location. It is advisable for users interested in pursuing a membership to explore the Classmates.com website for the most up-to-date information on membership options, benefits, and any associated costs. By visiting the site, users can find a clear overview of what is available and make an informed decision that best suits their requirements....

Account Management

How Do I Change the School Associated with My Classmates.com Account?

The requirements for creating a Classmates.com account include your name, email address, birthday, and graduation date. You will also...

How do I get a refund from Classmates.com?

If you cancelled your account with Classmates.com but you are still being charged, you are entitled to a refund. Here's how to get...

How do I cancel my Classmates.com membership?

Members of Classmates.com can search for old classmates and see what they're up to, with a reunion planning tool available. To cancel...

Are there any privacy settings I can adjust on my Classmates.com account?

Yes, there are privacy settings that users can adjust on their Classmates.com accounts. Privacy settings are designed to help users Typically, users can find privacy settings in the account settings section. This may include options to set the profile as private, restrict access to specific groups of people, or manage visibility of their photos and posts. Users should also look for settings related to notifications, as they may want to control who can contact them or send friend requests. To discover the specific privacy options available, users are encouraged to explore their account settings directly on the Classmates.com website. Additionally, the help or FAQ section may provide detailed information regarding how to adjust these settings effectively. It is always a good idea for users to regularly review their privacy preferences to ensure their desired level of privacy is maintained....

Profile Features

Can I connect my social media accounts to my Classmates.com profile?

Classmates.com does not currently offer a direct option to connect social media accounts to a profile on their platform. Users can...

Is there a way to block or remove someone from contacting me on Classmates.com?

Yes, there are options available to manage your privacy and block or remove someone from contacting you on Classmates.com. While the It is recommended to look for an option that allows you to manage your connections or block unwanted contacts. After making the necessary adjustments, the individual you wish to block should not be able to send you messages or connect with you further. For the most accurate and detailed information regarding these features, it would be wise to review the help section or support pages on the Classmates.com website, as they often provide up-to-date resources and instructions for users seeking to manage their contact settings effectively....

Can I create a group or community on Classmates.com?

Classmates.com primarily focuses on connecting individuals through school memories and facilitating the reconnections of classmates...

What is the Classmates.com Yearbook feature?

The Yearbook feature on Classmates.com is designed to provide users with access to a digital repository of yearbooks from various schools...
We look to the Classmates.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Classmates.com issues reported to GetHuman
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