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Crunchyroll App Customer FAQ

Top Answers & How-to Guides

How do I Contact Crunchyroll App Customer Service?

The question we are asked most often is about how to talk to Crunchyroll App customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I create an account on Crunchyroll?

To create an account on Crunchyroll, visit their website or app and click the sign-up option at the top right. You can register...

How do I cancel my Crunchyroll subscription?

To cancel a Crunchyroll subscription, users should log into their account, access account settings, and find the subscription...
Ask any question you have about Crunchyroll App customer service, get an answer now.

Recent Crunchyroll App Customer Questions

Crunchyroll won't open on switch

We're sorry to hear you're having difficulties. Ensure your Nintendo Switch is updated to the latest system version. Try to relaunch the app after closing it completely. If that doesn't work, uninstalling and reinstalling the Crunchyroll app might help. Additionally, check your internet connection to make sure it's steady and strong enough to support streaming. If none of these suggestions help, there might be a temporary issue with the service itself.
Asked Apr 8, 2024 3:03 PM

I can’t subscribe to the premium version

If you are experiencing difficulties subscribing to the premium version of Crunchyroll, it might be due to several reasons. Ensure your payment method is accurate and up-to-date with no issues from your bank. Check if your internet connection is stable. Also, ensure the version of your Crunchyroll app is the latest by checking the app store for updates. If you have done all these and still can't subscribe, try uninstalling and reinstalling the app. You can also try subscribing via the Crunchyroll website instead of the app.
Asked Apr 7, 2024 4:26 AM

Come faccio a disdire l'abbonamento?

Puoi annullare il tuo abbonamento Crunchyroll seguendo questi passaggi: 1. Vai al sito web Crunchyroll e accedi al tuo account. 2. Fai clic sull'icona del tuo profilo nell'angolo in alto a destra. 3. Seleziona "Impostazioni account" dal menu a tendina. 4. Sul lato sinistro, clicca su “Premium Membership Status”. 5. Infine, clicca sull'opzione "Cancel Membership" e segui le istruzioni per completare l'annullamento. Ricorda che cancellare l'abbonamento ti impedirà di fruire dei benefici riservati ai membri premium una volta terminato il tuo periodo di fatturazione corrente.
Asked Mar 19, 2024 11:30 AM

I’m trying to watch an episode of One Piece on their website. It’s not loading on the new page I opened. It says “ Oops! Something went wrong. Try again. I refresh the page and it still says that phrase. I don’t know why it’s doing this to me.

We're sorry to hear you're having trouble watching an episode. Usually, this issue occurs due to a poor internet connection or a problem with your browser. Try these steps: 1) Clear cache and cookies of your browser, 2) Make sure your browser is up-to-date or try using a different one, 3) Disable any ad-blocking extensions or VPN services if you are using any, 4) Check your internet connection and try re-starting your router. If all else fails, try uninstalling and reinstalling the app if you are using it on a mobile device. If the problem persists, this could be a temporary issue from Crunchyroll's side and we hope it gets fixed soon.
Asked Mar 19, 2024 5:09 AM

Cannot register when I enter my email address it tells me to reenter a valid email address

It sounds like an error is occurring when you're trying to register. Please double-check if you've entered your email address correctly without any spaces or special characters (...@yahoo.com, not ...@ yahoo. com). If you're doing this on a mobile device, auto-correct can sometimes interfere. If you're confident that the email address is correct and you're still having issues, try clearing your browser cache or using a different browser entirely. If issue still persists, it could be a problem with the Crunchyroll App. Try deleting and reinstalling the App.
Asked Mar 3, 2024 6:03 AM

Help me with my Crunchyroll App customer service issue

Content Availability

What anime shows are currently available on Crunchyroll?

Crunchyroll features a wide range of anime titles, including classics like "Naruto" and "Dragon Ball," as well as contemporary...

Can I watch Crunchyroll content for free?

Crunchyroll allows users to watch a selection of content for free, though limitations apply, such as ads and access to the...

Does Crunchyroll have simulcast episodes?

Crunchyroll does provide simulcast episodes, allowing viewers to watch anime shortly after they air in Japan. This popular...

Are there any restrictions on content based on my location?

Content accessibility on the Crunchyroll App is determined by geographic restrictions linked to licensing agreements and...

Account Management

How do I create an account on Crunchyroll?

To create an account on Crunchyroll, visit their website or app and click the sign-up option at the top right. You can register...

How do I cancel my Crunchyroll subscription?

To cancel a Crunchyroll subscription, users should log into their account, access account settings, and find the subscription...

What should I do if I forget my Crunchyroll password?

To reset a forgotten Crunchyroll password, users should go to the login page and click on the "Forgot Password" link. After...

How do I change my payment method on Crunchyroll?

To modify a payment method on Crunchyroll, users need to log in, go to account settings via their profile icon, and locate the...

Can I gift a Crunchyroll subscription?

Yes, it is possible to gift a Crunchyroll subscription. Users can purchase a gift subscription with various duration options...

App Features

Is there a mobile app for Crunchyroll?

Crunchyroll does have a mobile app for iOS and Android that allows streaming of various anime, manga, and dramas. It offers a...

Can I download episodes to watch offline on Crunchyroll?

Crunchyroll provides a download feature for offline viewing, available only to premium subscribers. Users can download selected...

What devices support the Crunchyroll app?

The Crunchyroll app is compatible with various devices including iOS and Android phones and tablets, PlayStation and Xbox...

What languages are available for subtitles on Crunchyroll?

Crunchyroll provides a range of subtitle languages, including Spanish, Portuguese, French, German, Russian, and Arabic,...

Support and Reporting

What are the subscription options for Crunchyroll?

Crunchyroll provides multiple subscription options, including a free tier with ads and premium plans. The Fan plan offers...

How can I report an issue with the Crunchyroll app?

To report an issue with the Crunchyroll app, users should first identify and document the problem, including device details and...
We look to the Crunchyroll App issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Crunchyroll App issues reported to GetHuman
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