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DHL Express Customer FAQ

Top Answers & How-to Guides

What is DHL Express's Phone Number?

The question we are asked most often is about how to talk to DHL Express customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent DHL Express Customer Questions

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Pickup and Delivery

How can I schedule a pickup?

To schedule a pickup with DHL Express, users should visit the DHL website's pickup section, enter required details like address...
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Can I change the delivery address for my package?

DHL Express permits address changes for packages depending on their status. Modifications may be possible if the shipment is...
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Do you offer pickup service for large shipments?

DHL Express provides a pickup service for large shipments, which varies based on location, shipment size, and service level....
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What should I do if my package is lost or damaged?

If a shipment sent via DHL Express is lost or damaged, it is necessary to gather shipment details like the tracking number and...
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What should I do if my shipment is delayed?

If a DHL Express shipment is delayed, the first step is to track it using the provided tracking number on their site or app for...
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Shipping Information

How long does it take for a shipment to be delivered?

The duration of a shipment delivery through DHL Express can vary based on factors such as origin, destination, service type,...
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What is the maximum weight limit for a shipment?

DHL Express usually allows a maximum weight of 70 kilograms, or about 154 pounds, per package. Larger shipments may have...
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Do you offer international shipping?

DHL Express provides a wide array of international shipping services suitable for both personal and commercial needs, covering...
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What items are prohibited from shipping?

DHL Express prohibits shipping items like explosives, firearms, hazardous materials, counterfeit goods, and human remains....
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What is the cost of shipping for oversized packages?

Shipping costs for oversized packages with DHL Express depend on factors like size, weight, destination, and service level....
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Tracking and Modifications

Can I track my shipment online?

Yes, shipments can be tracked online via the DHL Express website. By entering the shipment tracking number provided during...
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Can I request a signature upon delivery?

DHL Express offers a signature upon delivery option, which ensures that a recipient acknowledges receipt of the package....
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Can I modify or cancel my shipment after it has been sent?

Modifying or canceling a shipment with DHL Express after it has been sent is often complex. It largely depends on the...
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Can I ship to a PO Box?

DHL Express typically does not deliver to P.O. Boxes due to the requirement for signature confirmation upon delivery. Customers...
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Payment and Insurance

What are the accepted payment methods?

DHL Express accepts various payment methods including major credit cards like Visa and MasterCard, as well as electronic...
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What customs documentation is required for international shipments?

When shipping internationally with DHL Express, essential documentation includes a commercial invoice for value declaration, a...
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How can I ensure careful handling of fragile items?

When sending fragile items with DHL Express, using proper packing materials like bubble wrap and sturdy boxes is essential....
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What are the insurance options for shipping packages?

DHL Express offers various insurance options for shipments, including basic liability coverage at no cost and declared value...
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We look to the DHL Express issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DHL Express issues reported to GetHuman
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