DPD Customer FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To check the status of your parcel, you can use the tracking number provided in your confirmation email or message. Enter it on the DPD tracking page to see the most current updates and estimated delivery information. If the tracking has stopped at the depot, it may be due to a delay, so it's important to monitor it for any changes.

You can reschedule your parcel redelivery through the delivery notification card you received or via the DPD website. Simply follow the instructions provided to select a new delivery date or an alternative delivery location.

If your parcel has been delivered to the wrong address, you can trace it by using the tracking number provided at the time of shipment. Check the tracking status on our website to see the most recent updates. If the tracking indicates it was delivered incorrectly, it is best to follow the procedures outlined for reporting misplaced deliveries. You can find guidance on next steps and how to address the situation on this page.

We understand that delays can be frustrating. There are various reasons a package may be delayed, including weather conditions, operational challenges, or increased demand. We recommend checking the tracking information for updates on your package's status. If you need more assistance, there is a link to the most up-to-date contact information right here on this page.