Can I return or exchange a product?

Yes, you can return or exchange a product purchased on DWR.com. We understand that sometimes a product may not meet your expectations, and we want you to be fully satisfied with your purchase. If for any reason you wish to return or exchange an item, please contact our customer support team within 30 days of receiving your order. They will assist you in initiating the return or exchange process. The product must be in its original condition and packaging, with all tags and labels intact. Please note that certain items, such as final sale, personalized, or custom-made products, may not be eligible for return or exchange. Our goal is to provide exceptional customer service, and we will work with you to resolve any issues promptly.