Direct Express Customer FAQ

To report fraud on your Direct Express account, you should contact Direct Express customer service immediately. They will guide you through the process of reporting the fraud and securing your account. There is a link to the most up-to-date contact information right here on this page you are viewing.

We currently do not provide specific information on how to initiate a live chat with Direct Express. However, there is a link to the most up-to-date contact information right here on this page that you are viewing.

We understand the urgency of needing to reach an agent during peak hours. However, we do not provide specific extensions. Please refer to the contact information available on this page for the most current details on reaching an agent.

To order a new Direct Express card, you can typically do this through the official website or the customer service line. Be sure to follow the instructions provided there to ensure your card is ordered correctly. There is a link to the most up-to-date contact information right here on this page that you are viewing.

To request a replacement of funds after disputing a withdrawal, you should follow the procedure outlined for disputing transactions. This typically involves providing necessary details about the transaction in question and waiting for the investigation to conclude. Once resolved, you will be notified whether the dispute resulted in a refund of the funds to your account. Ensure you check the specific guidelines provided for disputes.