Updated July 14, 2025

Disney Movie Club Customer FAQ

Recent Disney Movie Club Customer Questions

HOW DO I SEND BACK TWO MOVIES THAT I NEVER ORDERED. I WANT TO RETURN THEM AND RECEIVE NO MORE NOTIFICATIONS.

We're sorry to hear that you received movies you didn't order. To return them, please secure the items in a package, including all original packaging and the packing slip if it is available. To cancel future notifications and shipments, login to your account on the Disney Movie Club website. Navigate to your account settings and manage your movie preferences and mailing list preferences therein. Please note, you may need to contact us further to fully cancel your subscription.

Asked May 31, 2024 6:08 PM

Help me with my Disney Movie Club customer service issue

Membership Management

How Do I Cancel Disney Movie Club?

As more customers move toward streaming movies instead of using DVD or Blu-ray players, they are cancelling Disney Movie Club...

How Do I Get Disney Movie Club to Refund a Charge?

Disney Movie Club members who provide their credit card information upon joining will have it used as their primary method of...

What are the benefits of being a Disney Movie Club member?

Membership in the Disney Movie Club brings various advantages, including discounted prices on films and collectibles, exclusive...

Are there any restrictions on which countries can join Disney Movie Club?

Disney Movie Club mainly serves customers in the United States, with membership dependent on geographic factors. While some...

How often will I receive movies as a Disney Movie Club member?

As a member of Disney Movie Club, movie delivery frequency varies by the chosen plan, generally allowing for monthly selections...

Can I change my selection of movies each month?

Members generally have the flexibility to change their movie selections each month in the Disney Movie Club, but they should...

What happens if I don't choose a movie each month?

If a member of the Disney Movie Club does not select a movie each month, the membership usually stays active. However, it is...

Can I purchase additional movies beyond my allotted selection each month?

Members of the Disney Movie Club can generally buy extra movies beyond their monthly selection. This allows them to enhance...

How long do I have to decide if I want a movie or to return it?

Members of the Disney Movie Club usually have up to 30 days to decide whether to keep or return a movie after receiving it....

What is the cost of shipping for movies from Disney Movie Club?

Disney Movie Club has shipping costs that can vary based on promotions and membership status. Typically, there is a standard...

Can I return a movie if I'm not satisfied with it?

Members of Disney Movie Club can return movies if they are dissatisfied, particularly if the item is damaged or defective....

What payment methods are accepted by Disney Movie Club?

Disney Movie Club generally accepts major credit and debit cards like Visa, MasterCard, American Express, and Discover, with...

How do promotions and discounts work for Disney Movie Club members?

Disney Movie Club offers a range of promotions and discounts for its members, including special pricing on films, exclusive...

We look to the Disney Movie Club issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Disney Movie Club issues reported to GetHuman

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