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Dominion Virginia Power Customer FAQ

Top Answers & How-to Guides

What is Dominion Virginia Power's Phone Number?

The question we are asked most often is about how to talk to Dominion Virginia Power customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Dominion Virginia Power customer service, get an answer now.

Recent Dominion Virginia Power Customer Questions

Need to get power turned on at my new residence

To turn on power at your new residence with Dominion Virginia Power you'll need to open a new account or transfer your existing service to the new location. You can do this online through Dominion Energy’s website. You'll be asked to provide relevant information such as your new address, move-in date, and personal identification details. If you're a new customer, you may be required to pay a deposit. Ensure you request your service activation a few days before you move in to avoid delays.
Asked Mar 13, 2024 10:23 PM

Help me with my Dominion Virginia Power customer service issue

Services Offered

What services does Dominion Virginia Power offer?

Dominion Virginia Power offers diverse services, focusing on electricity generation, transmission, and distribution. They...

What should I know about renewable energy options?

When exploring renewable energy options, it is important to be aware of sources such as solar, wind, hydroelectric, geothermal,...

Billing and Payments

Can I pay my bill online?

Yes, customers can pay their bills online through Dominion Virginia Power's secure portal, which also allows account management...

What payment options are available?

Dominion Virginia Power provides various payment methods for customer convenience, including online payments, phone payments,...

What are the different billing methods?

Dominion Virginia Power provides various billing options to suit customer needs, including traditional paper bills, electronic...

Can I set up automatic payments?

Dominion Virginia Power does provide an option for automatic payments, enabling customers to have their bills deducted...

How can I switch to paperless billing?

Dominion Virginia Power allows customers to switch to paperless billing by logging into their online account on their website,...

Customer Support

What are Dominion Virginia Power's office hours?

Office hours for Dominion Virginia Power typically run Monday through Friday from 7 a.m. to 7 p.m., but may vary by department...

Are there any assistance programs available for low-income customers?

Dominion Virginia Power provides various assistance programs for low-income customers, such as the Energy Share program for...

Outages and Safety

What is the average response time for power outage restoration?

Dominion Virginia Power's restoration time for outages can vary greatly depending on factors like the outage's severity and the...

How can I report a power outage?

Customers can report a power outage by using the Dominion Virginia Power website's outage reporting section or through their...

What safety measures should I take during a power outage?

During a power outage, prioritize safety by using flashlights and batteries instead of candles, ensuring backup power for...

Can I view my usage history online?

Customers of Dominion Virginia Power can view their electricity usage history online through a web portal. By logging into...
We look to the Dominion Virginia Power issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dominion Virginia Power issues reported to GetHuman
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