Duolingo Customer FAQ

If you're having trouble creating an account on Duolingo, ensure that you're using a stable internet connection and that your browser or app is up to date. Sometimes, account creation issues can stem from technical glitches or high volume on the servers. If the problem persists, it's best to check back later or try creating an account using a different device or browser.

There might be a delay in updating achievements on your feed due to technical issues or connectivity problems. It’s also possible that it’s simply a temporary glitch. You can check your account settings and ensure you’re connected to the internet. If the issue persists, restarting the app or your device may help.

If the app stops working during a lesson, try closing and reopening the app, or check for any updates in your app store. If the issue persists, clearing the app's cache or reinstalling it might help. Make sure your device's operating system is up to date as well.

Prices may vary due to different promotions, payment methods, or subscription types. To initiate a family plan and potentially adjust your billing, please refer to the options available within the app for family plans. This may help you manage subscriptions and avoid additional charges. For credit inquiries, specific instructions can be found through the app or the billing section. There is a link to the most up-to-date contact information right here on this page you are viewing.

If a lesson freezes, try refreshing your browser or the app, depending on what you're using. Clearing your cache or restarting your device might also help resolve the issue. If the problem persists, check for any available updates for the app or browser.