Easyjet Customer FAQ

To move one person's booking to another flight, you will need to manage each passenger's booking separately. You can do this by accessing your booking online. If the booking conditions allow for changes, you can select the option to change flights for the individual passenger. Please note that fees may apply for making changes to your booking, and availability may vary.

To cancel your son's ticket, you will need to log into your EasyJet account and go to the "Manage Bookings" section. From there, you can select the booking and follow the prompts to cancel the specific passenger's ticket. Please check the terms and conditions regarding cancellations to understand any potential fees or refund policies.

If Easyjet changes your flight, you may be entitled to a refund. The eligibility for a refund depends on the nature of the changes and your specific circumstances. If the new flight does not suit your travel plans, you can request a refund through the Easyjet website or app. Always check the latest terms and conditions for detailed information regarding flight changes and refunds.

No, EasyJet allows a maximum of one hold bag per passenger, with a weight limit of 23kg. You cannot split the weight across two bags. If you have 18kg already purchased, it must remain as a single 23kg bag.

If your booking isn’t showing your assigned seats or vouchers, please check the booking confirmation email for details. You can also try logging into your EasyJet account on a different device or browser. If the issue persists, there is a link to the most up-to-date contact information right here on this page to assist you further.