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What is the cancellation policy for a rental reservation?

Asked 2 years ago
The cancellation policy for a rental reservation with Enterprise Rent-A-Car can vary depending on the type of reservation made and the specifics of the rental agreement. Generally, customers have the ability to cancel their reservations without incurring a fee as long as the cancellation is made prior to the scheduled pickup time. It is important for customers to review the terms and conditions associated with their particular reservation because some promotional rates may have different stipulations regarding cancellations. For those who have booked a prepaid reservation, it is common for there to be a cancellation fee or a refund policy that may result in some charges being deducted from the total amount paid. Therefore, carefully reading the details provided at the time of booking is crucial to understanding any potential fees that could apply. It is advisable for customers to check their confirmation email or the website for the most current and relevant information regarding the cancellation policy for their specific reservation. Enterprise often provides clear guidelines that can help customers make an informed decision. If there are any uncertainties or specific questions related to a reservation, customers may want to explore the website for additional resources or guidance regarding contact information.
Jeff Whelpley is the editor / author responsible for this content.
Answered Jun 16th 2025

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