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Express Scripts Customer FAQ

Top Answers & How-to Guides

What is Express Scripts's Phone Number?

The question we are asked most often is about how to talk to Express Scripts customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Express Scripts Customer Questions

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Prescription Management

How do I refill my prescriptions?

Refilling prescriptions with Express Scripts is easy and can be done online through an account. Users can check for available...
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How do I check the status of my prescription order?

Individuals can check the status of their prescription orders with Express Scripts by logging into their account on the...
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How do I set up automatic refills for my medications?

To set up automatic refills for medications with Express Scripts, log into your account on their website or app, navigate to...
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What is the process for transferring my prescription to another pharmacy?

Transferring a prescription to a new pharmacy involves selecting the new pharmacy and contacting them directly. They will need...
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Cost and Coverage

What is the process for prior authorization?

The prior authorization process with Express Scripts involves healthcare providers submitting a request for certain...
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What is the cost of prescription medications?

The expense of prescription medications varies widely based on factors such as the specific drug, dosage, pharmacy, and...
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Can I request a medication not listed on the formulary?

Express Scripts maintains a formulary for covered medications. If a drug is not included, it may be possible to request it...
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How can I ensure my medications are covered by my insurance?

To ensure medication coverage through Express Scripts, review your insurance formulary on their website or in provided...
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Mobile and Customer Support

What is the Express Scripts mobile app and how do I use it?

The Express Scripts mobile app helps users manage prescriptions and pharmacy services easily. Users can download it from app...
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What information do I need to provide for new prescriptions?

To submit a new prescription through Express Scripts, one needs to provide the patient's details, prescription specifics, and...
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How can I contact customer service for Express Scripts?

To reach customer service for Express Scripts, it is advisable to visit their official website for the most accurate contact...
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Pharmacy Services

How do I find a participating pharmacy in my area?

To locate a participating pharmacy in your vicinity, visiting ExpressScripts.com is recommended, where a user-friendly tool...
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What should I do if my prescription is denied?

If a prescription is denied by Express Scripts, reviewing the denial notice is essential to understand why. Communicating with...
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How do I appeal a denied prescription request?

To appeal a denied prescription request with Express Scripts, begin by reviewing the denial notice for reasons such as lack of...
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What options are available if I need a medication urgently?

For urgent medication needs, Express Scripts offers expedited shipping for existing prescriptions and may provide same-day...
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