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Extended StayAmerica Customer FAQ

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What is Extended StayAmerica's Phone Number?

The question we are asked most often is about how to talk to Extended StayAmerica customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Extended StayAmerica Customer Questions

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Internet and Amenities

How Do I Upgrade My Internet with Extended StayAmerica?

WiFi is now essential to travelers because it allows them to stay on top of their workload and feel connected to home, wherever...
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What amenities are included in the room rate at Extended StayAmerica?

Extended Stay America includes various amenities in the room rate, such as a fully equipped kitchen with necessary appliances...
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Is breakfast included in the room rate at Extended StayAmerica?

Typically, breakfast is not included in the room rate at Extended StayAmerica. They provide suites with kitchenettes for guests...
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Check-in and Booking

What are the check-in and check-out times at Extended StayAmerica?

Extended StayAmerica generally allows check-in at 3:00 PM and check-out at 11:00 AM, but these times may vary by location. It...
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Are there any age restrictions for booking a room at Extended StayAmerica?

Extended StayAmerica typically requires guests to be at least 18 years old to reserve a room, though specific rules may differ...
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Room Features

Do Extended StayAmerica rooms have kitchens?

Extended StayAmerica offers rooms equipped with full kitchens, including appliances like a stove, microwave, and refrigerator,...
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How often are the rooms cleaned at Extended StayAmerica?

At Extended StayAmerica, room cleaning typically occurs weekly for longer stays but can vary for shorter visits. Guests have...
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Do I need to bring my own toiletries and linens?

Guests at Extended StayAmerica receive basic toiletries like soap and shampoo, but it is advisable to bring personal preferred...
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Pets and Packages

Are pets allowed at Extended StayAmerica?

Extended StayAmerica offers pet-friendly accommodations, allowing guests to bring pets. However, specific policies like size...
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Can I have packages delivered to Extended StayAmerica?

Yes, guests can receive package deliveries at Extended Stay America, but policies may differ by location. It is important to...
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Fitness and Laundry

Is there a fitness center at Extended StayAmerica?

The availability of fitness centers at Extended StayAmerica varies by location, with some hotels offering workout facilities...
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Can I request additional towels or toiletries?

Guests at Extended Stay America can ask for extra towels or toiletries during their visit, and the staff usually responds...
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Are there laundry facilities at Extended StayAmerica?

Extended Stay America usually has on-site laundry facilities for guests' convenience, often with coin-operated machines. Some...
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