What is your return policy?

At Factory Authorized Outlet, we strive to provide our customers with utmost satisfaction. Our return policy ensures a hassle-free experience. Unopened and unused items can be returned within 30 days of purchase, accompanied by a valid receipt. However, certain products may have different return timeframes, so we recommend checking the individual item's return policy on our website. Please note that returns may be subject to a restocking fee, depending on the product category. Additionally, all returns must be in their original packaging with all accompanying accessories and documentation. To initiate a return, customers can contact our customer service team or submit a return request through our online portal. We aim to process returns promptly and offer options for exchange, store credit, or refunds based on the customer's preference.