Google Play Customer FAQ

If your Google Play card shows no money, check the card for any hidden scratches covering the code. Ensure the card was purchased from a reputable retailer. If it appears to be activated but has no balance, try redeeming it again. If you still face issues, it’s best to refer to the most up-to-date contact information provided on this page.

To check your Google Play gift card balance, open the Google Play Store app. Tap on your profile icon, then select "Payments & subscriptions." Choose "Redeem gift code" or "Account," and you should see your balance displayed there. You can also visit the Google Play website and log in to your account to view your balance.

To advise Google Play about a credit card number change, you will need to update your payment information directly in your Google Play account settings. You can do this through the Google Play Store app or website. There is a link to the most up-to-date contact information right here on this page that you are viewing if you require further assistance.

There is a link to the most up-to-date contact information right here on this page that you are viewing. This will help you connect with someone regarding unauthorized Google Play charges.

If you're experiencing multiple unauthorized charges from Google on your Cash App card, it may be a result of a subscription or service you may have signed up for. We recommend checking your Google Play purchase history and any active subscriptions linked to your account. If the charges are erroneous or unauthorized, please consider reporting them through your Cash App for a resolution.