© GetHuman Inc.

Google Play Customer FAQ

Top Answers & How-to Guides

What is Google Play's Phone Number?

The question we are asked most often is about how to talk to Google Play customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Google Play Subscription?

If you're looking to cancel your Google Play subscription, the best way is through the Playstore app or the Google website....

How do I update my account and billing information on Google Play?

Updating billing information on the Google Play Store is made easy with this step-by-step guide. By signing into your account...
Ask any question you have about Google Play customer service, get an answer now.

Recent Google Play Customer Questions

I was told my Google Play card has no money. What should I do

If your Google Play card shows no money, check the card for any hidden scratches covering the code. Ensure the card was purchased from a reputable retailer. If it appears to be activated but has no balance, try redeeming it again. If you still face issues, it’s best to refer to the most up-to-date contact information provided on this page.
Asked Jul 23, 2025 9:36 PM

Check my Google play gift card balance

To check your Google Play gift card balance, open the Google Play Store app. Tap on your profile icon, then select "Payments & subscriptions." Choose "Redeem gift code" or "Account," and you should see your balance displayed there. You can also visit the Google Play website and log in to your account to view your balance.
Asked May 30, 2025 12:53 PM

How do I advise Google Play concerning a credit card number change by phone or an e-mail?

To advise Google Play about a credit card number change, you will need to update your payment information directly in your Google Play account settings. You can do this through the Google Play Store app or website. There is a link to the most up-to-date contact information right here on this page that you are viewing if you require further assistance.
Asked May 17, 2025 8:10 PM

How do I talk to a real person about unauthorized Google play charges

There is a link to the most up-to-date contact information right here on this page that you are viewing. This will help you connect with someone regarding unauthorized Google Play charges.
Asked Feb 13, 2025 3:22 PM

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

If you're experiencing multiple unauthorized charges from Google on your Cash App card, it may be a result of a subscription or service you may have signed up for. We recommend checking your Google Play purchase history and any active subscriptions linked to your account. If the charges are erroneous or unauthorized, please consider reporting them through your Cash App for a resolution.
Asked Oct 11, 2024 10:05 PM

Help me with my Google Play customer service issue

Gift Card Management

How Do I Use My Google Play Gift Card for My Purchase?

You can purchase digital content or subscribe to apps on the Google Play Store with your gift cards. However, you need to...

How Do I Check the Balance on My Google Play Gift Card?

You can easily check the balance on your Google Play gift card once it's added to your account. Just visit Google Play and tap...

How Do I Send Someone a Google Play Gift Card?

You can buy Google Play gift cards online and in-store. Go to the Amazon website, Target, Lowe's or Kroger to purchase a gift...

How Do I Request a Refund to a Gift Card from Google Play?

If you bought something from Google Play using a gift card, you can get a refund applied to your Google Play account if the...

How Do I Buy a Gift Card from Google Play?

Go to Google Play Store to purchase a gift card from Google Play online. Choose the amount of the gift card you want to...

What Do I Do If My Google Play Gift Card Balance Won't Load?

If you checked your balance after redeeming your Google Play gift card and found that either it wouldn't load anything or it...

How Do I Fix a Problem with My Google Play Gift Card or Promo Code Not Loading?

If you are having troubl with your gift cards or promo code, it is possible to solve them with these helpful tips

Subscription and Account Issues

How Do I Cancel My Google Play Subscription?

If you're looking to cancel your Google Play subscription, the best way is through the Playstore app or the Google website....

How do I update my account and billing information on Google Play?

Updating billing information on the Google Play Store is made easy with this step-by-step guide. By signing into your account...

How Do I Recover My Google Play Account?

You may need to recover your Google Play account after Google has locked you out of the system or after you have locked...

Technical Support and Disputes

Is it possible to get technical support from Google Play?

Google offers extensive support to Google Play users, including chat, email, help guides, and the Google Play community for...

How Do I Report Unauthorized Charges on Google Pay?

If you notice unauthorized charges on your Google Pay account, there are steps you can take to resolve the issue. First, verify...

How Do I Dispute Google Play Charges?

Google Play users may occasionally experience unauthorized charges on their accounts. To dispute a charge on the Play Store,...

Payment and Downloads

Can I use multiple payment methods for a single purchase on Google Play?

Google Play only accepts one payment method per transaction, requiring users to select a single option for purchases. If the...

What is the maximum size limit for app downloads on Google Play?

Google Play imposes a download limit of 150 megabytes for applications, although developers can use app bundles or feature...
We look to the Google Play issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Google Play issues reported to GetHuman

Chat with an Expert Instead

We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.
Talk To An Expert
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!