Updated July 8, 2025

Hermes.com Customer FAQ

Recent Hermes.com Customer Questions

Der alternative Lieferort ist sehr weit von mir entfernt, wie kann er bitte storniert oder an einen anderen Ort umgetauscht werden

Hmmm... wir sind nicht sicher über das genaue Verfahren zum Stornieren oder Umtauschen eines alternativen Lieferorts. In der Regel sollten die Optionen zur Anpassung des Lieferorts in deinem Versandbestätigungs-E-Mail oder in deinem Kundenkonto bei Hermes.com zu finden sein. Bitte schaue dort nach, um die bestmögliche Unterstützung zu erhalten.

Asked Apr 13, 2025 7:20 PM

Help me with my Hermes.com customer service issue

Tracking and Delivery

How do I track a Hermes parcel?

Waiting for your delivery and need to know exactly where it is. Here's how you track your Hermes delivery to guarantee a...

What happens if I miss a Hermes delivery?

When you miss a delivery, you need to know your rights as a consumer to ensure that you aren't charged again for delivery. Make...

How long does it take for a Hermes parcel to be delivered?

Delivery times for parcels from Hermes.com can vary. Generally, orders are processed in a few business days, with standard...

Can I change the delivery date for my Hermes parcel?

Changing the delivery date for an order from Hermes.com may be possible depending on the shipping terms chosen at purchase....

Can I track my Hermes parcel using a mobile app?

Yes, Hermes.com offers a mobile application that enables users to track parcels in real-time. The app allows entry of tracking...

How do I report a lost or missing item to Hermes.com?

If you lose a package or discover an item missing during delivery by Hermes (now Evri), contact the company promptly....

What do I do if my item wasn't picked up by Hermes?

If your item wasn't picked up by Hermes, you'll want to follow these specific steps to ensure that your package is picked up...

How do I change the delivery address on my Hermes.com order?

If you need to change the delivery address on your Hermes.com order, you want to be very careful be for you do so to ensure...

What are the delivery options available on Hermes.com?

Hermes.com provides various delivery options, including standard and express delivery, as well as gift wrapping services....

Does Hermes.com offer international shipping?

Hermes.com does offer international shipping, allowing global access to its luxury items. Shipping rates, availability, and...

What is the cost of shipping with Hermes.com?

Shipping costs on Hermes.com depend on factors like destination, size, weight, and selected shipping method. They offer various...

Is there a weight limit for Hermes parcels?

Hermes.com generally imposes weight limits on parcels, which vary based on the shipping service used. Larger items may have...

Are there any restrictions on items that can be delivered through Hermes.com?

Hermes.com has policies that dictate delivery restrictions based on location and specific item categories, including certain...

Can I request a signature upon delivery for my Hermes parcel?

Hermes.com provides various delivery options, and the ability to request a signature upon delivery can depend on the chosen...

We look to the Hermes.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Hermes.com issues reported to GetHuman

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